This topic has 6 replies, 2 voices, and was last updated 8 years by Radu.

  • Author
  • #127547
     stiu1980
    Participant

    hello

    I try to install theme but when I try to install plugins I have error with Paid Memberships PRO plugin and then my site stop responding

    error :

    Fatal error: Class ‘BP_Members_Component’ not found in /FacetemByc/wp-content/plugins/buddypress/bp-members/bp-members-loader.php on line 23

    I just test server with this theme and install it twice on with other plugins previously installed and on clean WordPress install

    twice I got the same error with membership Pro plugin – I was installing theme step by step like in video tutorial.

    the third time I did plugin install without membership pro and have the same result – same error site not responding

    I do this to test server before I will pay for it, please give me a clue where is the problem and how to resolve it.

    #127599
     Radu
    Moderator

    Hi,

    Please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    Cheers
    R.

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    #127600
     Radu
    Moderator

    Hi,

    If it’s something related to the memory allocation follow this : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

    Let me know

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #127610
     stiu1980
    Participant

    here is a log file.

    thanks for your fast reply
    Cheers
    Bik

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    #127736
     Radu
    Moderator

    HI,

    I cannot see kleo theme there… is another theme furious

    If you have the child theme activate de-activate it and try again.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #127743
     stiu1980
    Participant

    Hello

    Theme with log are in testlog directory

    I gave you full access ftp before , back end and frond end not responding at all after installation of plugins so I can’t de activate anything

    #127943
     Radu
    Moderator

    Hi,

    The plugins can be de-activate manually via FTP by navigating to wp-content/plugins/ and if you will rename a plugin folder by prefixing with 123 form example or any text… the plugin will be de-activated

    FTP client says :

    COPY CODE
    
    Status:      	Delaying connection for 1 second due to previously failed connection attempt...
    Status:      	Resolving address of facetembyc.pl
    Status:      	Connecting to 79.96.76.139:21...
    Status:      	Connection established, waiting for welcome message...
    Status:      	Initializing TLS...
    Error:        	Received TLS alert from the server: Handshake failed (40)
    

    So i cannot to your server via FTP

    My advice is to de-activate manually by renaming all plugins by renaming the plugin folder name.

    Then install theme and required plugins from your wp-admin, then enable back one by one plugins to can identify what is the ‘problematic’ plugin.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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