site not responding after theme instalation

[stiu1980]

hello

I try to install theme but when I try to install plugins I have error with Paid Memberships PRO plugin and then my site stop responding

error :

Fatal error: Class ‘BP_Members_Component’ not found in /FacetemByc/wp-content/plugins/buddypress/bp-members/bp-members-loader.php on line 23

I just test server with this theme and install it twice on with other plugins previously installed and on clean WordPress install

twice I got the same error with membership Pro plugin – I was installing theme step by step like in video tutorial.

the third time I did plugin install without membership pro and have the same result – same error site not responding

I do this to test server before I will pay for it, please give me a clue where is the problem and how to resolve it.

[Radu]

Hi,

Please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Cheers
R.

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What support service includes ? What not ?

[Radu]

Hi,

If it’s something related to the memory allocation follow this : http://seventhqueen.com/blog/code-snippets/increase-php-memory-limit-in-wordpress.html

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[stiu1980]

here is a log file.

thanks for your fast reply
Cheers
Bik

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[Radu]

HI,

I cannot see kleo theme there… is another theme furious

If you have the child theme activate de-activate it and try again.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[stiu1980]

Hello

Theme with log are in testlog directory

I gave you full access ftp before , back end and frond end not responding at all after installation of plugins so I can’t de activate anything

[Radu]

Hi,

The plugins can be de-activate manually via FTP by navigating to wp-content/plugins/ and if you will rename a plugin folder by prefixing with 123 form example or any text… the plugin will be de-activated

FTP client says :

COPY CODE

Status:      	Delaying connection for 1 second due to previously failed connection attempt...
Status:      	Resolving address of facetembyc.pl
Status:      	Connecting to 79.96.76.139:21...
Status:      	Connection established, waiting for welcome message...
Status:      	Initializing TLS...
Error:        	Received TLS alert from the server: Handshake failed (40)

So i cannot to your server via FTP

My advice is to de-activate manually by renaming all plugins by renaming the plugin folder name.

Then install theme and required plugins from your wp-admin, then enable back one by one plugins to can identify what is the ‘problematic’ plugin.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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