site not working properly on iPhone

[etpalo]

Hello, we really like your template but unfortunately we have multiple issues with it in mobile devices particularly on iPhones

• the page takes too much time to load
• when it loads sometimes all the elements are in the wrong position or don’t load at all when you scroll down
• logo doesn’t show sometimes
• other times we get a redirect loop error

please be so kind to help us find a solution and send a reply to alm@edu-kw.com

 

thank you in advance

 

http://www.rbk.education

[Laura]

Hello, it could be related to a plugin conflict, have you tried to deactivate some plugins and test again?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[etpalo]

yes we have done it and still facing the same issue. is there anyway to increase the speed in which the pinterest style posts load as you scroll down?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[etpalo]

any updates on this issue?

[Radu]

Hi etpalo,

Maybe you can encounter this issue because your phone doesn’t have a fast bandwidth like an desktop.

• the page takes too much time to load
• when it loads sometimes all the elements are in the wrong position or don’t load at all when you scroll down
• logo doesn’t show sometimes

This can happens because your mobile deice cannot get all resources and this seems to be related to your phone internet speed and to your hosting performance.

Just take a look at this report https://gtmetrix.com/reports/www.rbk.education/zFBVRFlB#waterfall

You see that the page it responds in 2.5 sends with first byte, your issues it seems to be a hosting server related.

This issue “other times we get a redirect loop error” seems to be a hosting related too.

Cheers

RAdu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[etpalo]

we asked the hosting company to review the account and help us to find any issues on it and they said there is nothing on it causing this kind of issues. everything is just the way it should be

[Radu]

Hi,

Sorry but i cannot reproduce your described issues… i suggest you to install W3 Total Cache then enable Page Chage and Database Cache ! Only these options. This will help your website speed and load time.

https://wordpress.org/plugins/w3-total-cache/

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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