Site under Internet explorer

[Riccardo Rossini]

The site doesn’t seems to work in Internet Explorer since this morning when we made theme update

[Laura]

Hello, have you tried deactivating some plugins and testing again?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[eg1]

I’m having issues as well, I had to revert back. On IE and Safari when scrolling down the page would shoot back to the top and the drop arrows in the menu were out of line.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Riccardo Rossini]

I tried to disable plugins but nothing changed

[Riccardo Rossini]

update: I’m using rtMedia pro since the last update of the theme I can’t put images in a specific album

[szmek9]

This reply has been set as private.

[geostudio]

Same problem.
Under IE, scroll isn’t impossible.

[Andrei]

Can you guys please be a little bit more specific when you say “my site doesn’t work”.
Please provide at last some screenshots with the issues you’re encountering so that we can at least know from there to start investigating it.

@riccardo-rossini your url is not available.

@geostudio, @szmek9 please provide us urls/screenshots of the pages where this happens for you.

Looking forward to hear more about your issues because we’re preparing V4.0 and we really don’t want to have such issues in that version.

Thanks for your collaboration.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[randrcomputers]

I’m having same issue ive been told. I run safari so works for me. but some people have mentioned it at my site. vpinball.com I wonder if they have older explorer? works on windows 10 explorer edge but not windows 10 or 11 ive been informed

[randrcomputers]

here is a screenshot a member sent me. explorer 11 it looks like footer is on top of everything cannot scroll it away

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[Andrei]

Thanks, any feedback is extremely valuable, we’ll proceed tomorrow in finding a quick fix for this issue and we’ll get back as soon as we finished.

Any other guys, if you can provide more details they will be more than welcomed.

Thank you all very much !

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[Riccardo Rossini]

This reply has been set as private.

[szmek9]

Footer on top. Can’t scroll.

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[Abe]

Hi, update coming today and that will be fixed too.

See the fix if you want to do it yourself until the update
https://archived.seventhqueen.com/forums/topic/3-9-no-good-on-ie#post-105560

Thanks

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---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[randrcomputers]

applied manual fix will wait for response from members

[Riccardo Rossini]

This reply has been set as private.

[Abe]

@Riccardo Rossini you should replace those file via FTP and not from Admin area

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Riccardo Rossini]

ok

[Riccardo Rossini]

Do I have to replase this in my cPanel? public_html/wp-content/themes/kleo/assest/css and public_html/wp-content/themes/kleo/.DS_Store?

[Abe]

yes, that is the right path

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Riccardo Rossini]

It works, thanks!

[Author]

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