This topic has 16 replies, 2 voices, and was last updated 7 years by Laura.

  • Author
  • #172936
     shinene2020
    Participant

    Hi I just bought your theme and installed it, while following the prompts to install the plugins, the site simply went down and has been so for an hour now.

    Is there a problem with your theme?

    #172956
     Laura
    Moderator

    Hello this could be because of your server resources, i can check it out if you can share cpanel access and wp-admin access 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #172969
     shinene2020
    Participant
    This reply has been set as private.
    #173114
     Laura
    Moderator

    Hello, sure, can you share wp-admin access and ftp access? 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173204
     shinene2020
    Participant

    hi, ftp access will be my hosting account details right? I use godaddy

    #173247
     Laura
    Moderator

    Hello, well, they are inside yes, if you do not know them you could ask godaddy

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173313
     shinene2020
    Participant
    This reply has been set as private.
    #173314
     shinene2020
    Participant
    This reply has been set as private.
    #173365
     Laura
    Moderator

    Hello, got it, let me know when you have ftp 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173375
     shinene2020
    Participant
    This reply has been set as private.
    #173393
     Laura
    Moderator

    Hello, can you write it here? would make things easier for me 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173394
     shinene2020
    Participant
    This reply has been set as private.
    #173520
     Laura
    Moderator

    Hello, installed all plugins, it should work fine now 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173596
     shinene2020
    Participant
    This reply has been set as private.
    #173634
     Laura
    Moderator

    Hello 🙂 Do you mean the logo?
    If so, its at wordpress admin > Sweetdate > General
    To change the website name and descriptions go to Settings > General 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #173660
     shinene2020
    Participant
    This reply has been set as private.
    #173735
     Laura
    Moderator

    Understood 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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