SIte went down while installing plugins

[shinene2020]

Hi I just bought your theme and installed it, while following the prompts to install the plugins, the site simply went down and has been so for an hour now.

Is there a problem with your theme?

[Laura]

Hello this could be because of your server resources, i can check it out if you can share cpanel access and wp-admin access 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

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[Laura]

Hello, sure, can you share wp-admin access and ftp access? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

hi, ftp access will be my hosting account details right? I use godaddy

[Laura]

Hello, well, they are inside yes, if you do not know them you could ask godaddy

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

This reply has been set as private.

[shinene2020]

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[Laura]

Hello, got it, let me know when you have ftp 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

This reply has been set as private.

[Laura]

Hello, can you write it here? would make things easier for me 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

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[Laura]

Hello, installed all plugins, it should work fine now 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

This reply has been set as private.

[Laura]

Hello 🙂 Do you mean the logo?
If so, its at wordpress admin > Sweetdate > General
To change the website name and descriptions go to Settings > General 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shinene2020]

This reply has been set as private.

[Laura]

Understood 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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