Some issues I would like to get ride

[clem]

Hi Kleo team !

I’m really close to launch my website after 6 months working on it and I’m still very please with your Kleo theme  🙂

However, I have some little issues :

1 – I already opened a ticket for a “logo problem”, it has been solved but I have a little other issue :

When I reduce the width of my page, the logo goes out of the header (screen shot 2) at a specific size and comes back when I’m at the minimum size

I think I can solve it by reducing the size of my logo but then the logo will be a bit too small for big screens so I really would like to keep this logo size …  (please have a look on screen shots 1-2-3)

2 – I have woo commerce plugin installed on my website, I would like to hide the orders icon in the profile page when a user hasn’t ordered anything. is there a way to do it ?  (please have a look on screen shots 4)

3 – When I’m in the profile page, and I reduce the page, some icons are automatically hidden, I should be able to see it with the button =+ but it doesn’t work.  (please have a look on screen shots 5)

To be honest I haven’t try to deactivate all my plugins and changing theme, before asking you those questions but for sure 1 and 2 has nothing to do with a theme or plugin conflict. For the 3, I would prefer have your opinion before doing it because each times I have to deactivate all my plugins and theme I lost some data and need to comeback to a previous backup …

Thanks in advance for your precious help !

Best regards

 

Clem

Sorry If you receive this e mail several times but apparently my first try didn’t worked, I will send the screen shot in another email …

[clem]

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[clem]

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[clem]

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[clem]

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[clem]

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[Laura]

Hello 🙂
1- Try by adding this to style.css of child theme

COPY CODE

@media screen and (max-width: 480px) {
.logo {
    width: 80% !important;
}
}

2- You can hide it with css but its not possible to hide it depending on user orders
3- It is indeed related to a conflict, there is an error at the console, so it may be a cache issue related to js, or a plugin conflict or a custom php customization. i would try by deactivating some plugins first

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[clem]

Hi Laura !

1- I’m sorry this code change nothing 🙁 I’m use to put my Custom CSS in Theme option > General > Quick CSS But it should work to

2- Ok because I’m using 2 levels of users with S2Members (1 is normal users and the other is business users, only business user can buy something) so my other solution is to hide the icon only at level 1 (normal user)

Do you know the CSS I have to add to simply hide the icon ? Then I will see with S2Members support to Hide it only for level 1 😉

I forgot to ask you but I also want to remove “download tab” in “Orders tab” because I don’t sell downloadable products …

3- I will make some investigations right now to see what plugin makes that conflict :/

Thank you for your help 🙂

Clem

[clem]

I have found the guilty plugin ?

It is : “Responsive Accordion And Collapse” from “WPSHOPMART”

Can you fix it from the theme or do you want me to ask the question to their support ?

Clem

[Laura]

Hello, as its related to their plugin we cant do nothing 🙁
1- Did you try clearing cache?
To hide the icon, use this css

COPY CODE

li#orders-personal-li {
    display: none !important;
}

To hide downloads

COPY CODE

li#downloads-personal-li {
    display: none !important;
}

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[clem]

Hi Laura !

No problem I will ask WPSHOPMART

Yes I did, but still the problem with the logo :(, I have left the code in quick CSS so you can have a try if you want …

Thanks for that 2 pieces of code ! it works 🙂

[Laura]

Hello, i tried to login but its not letting me, can you share access or a new user?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Laura]

Hello, nevermind, i just teste again, but the code works, i do not see the error anymore

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[clem]

Hi Laura

The error was for the other problem (button =+ in profile who didn’t work)

For the logo problem you just have to reduce the size of the window and just before the minimum size the logo will pass under the header …

[Laura]

Hello, I tried but I didn’t see it. But do not use your desktop window to test responsiveness for mobile devices as there are some resolutions that are not used for mobile devices, try testing the standard sizes instead if making the window smaller 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[clem]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

The problem it’s because the logo it’s to wide it should be little tweaked with CSS

Please provide to me correct login data to can give you a accurate CSS

cheers
R.

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What support service includes ? What not ?

[Radu]

Hi,

IT sees the site it’s public

Add this CSS

COPY CODE

@media(max-width:620px) {
    .logo img {max-width:400px;}
}

@media(max-width:530px) {
    .logo img {max-width:300px;}
}

@media(max-width:440px) {
    .logo img {max-width:250px;}
}

The CSS will be added to wp-admin -> theme options -> general settings -> quick CSS

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[clem]

Hi Radu !

Thank you very much for that CSS, it works perfectly ?

Cheers

Clem

[Radu]

You’re welcome

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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