Sorry, an error occurred – reset password not working

[fabienne]

Hi,

My reset password suddenly stopped working and I get a ‘Sorry, an error occurred.’.

I see the latest kleo version says this field is actually now translatable but how to fix that issue is what I am after. Thanks

ps: pls use user demo to test. creds in private

TourismTribe.com

[Laura]

Hello, please try by deactivating other plugins and check that all kleo related plugins are updated. Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[fabienne]

Hi Laura,
This is a Kleo bug, not a plugin conflict.

The 403 error is caused by a bug in Kleo. Kleo’s calling

COPY CODE

check_ajax_referer('kleo-ajax-login-nonce', 'security');

without ever sending the nonce in the variable called 'security' as they're expecting.

They're only POSTing these parameters:

Form data	
action:	kleo_lost_password
user_login:
demo

Kleo should also be registering their nonce and adding it to the POST as ‘security: $the_nonce’.

Can you pls provide a patch so this works?

TourismTribe.com

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi @Fabienne,

Just i’ve tried to reproduce that action to can check if i’m able to receive like you, cannot see any error.

With the child theme off this will work ?

With the all plugins and child theme works as it should ?

If no enable wp_debug and provide to me the debug.log file

Steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers
R.

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What support service includes ? What not ?

[Radu]

If you had overwritten the function kleo_front_end_files, try to comment in functions.php in child and check again.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[fabienne]

Hi Radu,
Thanks so much. My dev had some more time to look into this. It comes from the child theme.

Here are his words:

I found the problem. It’s in kleo-child/page-parts/general-popups.php. It’s setting the #security instead of #security-pass field.

I cannot recall if I set this up or if it was in the original child theme. Perhaps you could check on your end?

TourismTribe.com

[Radu]

Hi,

I recall that in the past we had changed something there related to the security nonce and maybe that, your dev can compare those two files and adjust.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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