Sorry, no members found

[rweiss]

I have gone through the forum, and can’t find anyone with the same reason for this not working for me.

It has worked fine for something like two years, but just recently stopped working.

No matter how broad the search categories set, the result is “Sorry, no members found”

We have about a 1,000 real people in the system, so that should not be the case, and hasn’t been the case for two years.

The issue can’t be anything in my setup, as I have not touched it. Some cosmetic changes were made, but other than those, the only changes have been theme updates.

Rick

 

Site is 50plusconnects.com

 

 

 

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[rweiss]

Has this been looked at? I haven’t heard from anyone – the client is getting frustrated.

[Radu]

Do you have done this setting ?

Go to Wp-admin -> tools -> buddypress -> CHECK

Count friends for each user Count groups for each user Count total members Repair user “last activity” data
Then click -> Repair items

If this its no working add this function to wp-content/themes/sweetdate-child/

COPY CODE

add_action('bp_core_activated_user', 'kleo_add_member_activity');
function kleo_add_member_activity($user_id)
{
	add_user_meta( $user_id, 'last_activity', date("Y-m-d H:i:s"));
}

Let me know

Cheers

Radu

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What support service includes ? What not ?

[rweiss]

Hi

I had tried the repair in the BuddyPress Tools already, but I did it again. NO change.

I added the line in functions.php – still no change.

So, still no member search results.

Rick

[rweiss]

By the way.

When I go to the search page and try to re-enter the Member Search shortcode, the page gets the dark overlay and then just freezes.

I can’t get the code to place when using the visual editor.

IN order to get the code in I have to manually place it the text editor.

Not sure what this says, other than some javascript conflict perhaps?

Rick

[Radu]

Maybe can be a conflict with some plugins, try to do that again with plugins disabled except buddypress.

Regarding the member search in that you receive no members found… do you have changed/deleted/or modified profile fields from wp-admin -> users -> profile fields ?

From example if you have deleted a Looking for field and then you have create it again, the id for that looking for ID was changed and the old members that has already completed the profile details, will not appear in search because the field has another id.. i hope this make sens, please make a new profile where you will complete the fields, then perform a search for the new account criteria, if the account appears in search narrowed by your criteria, the system is ok.

Cheers

Radu

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What support service includes ? What not ?

[rweiss]

I need an actual look at the site.

I have been working on this issue for days and nothing I try is resolving this issue.

I didn’t change the buddypress profiles.

Of course, I tried to check it with plugins deactivated. I have replaced wordpress, reloaded sweetdate and sweetdate-child, I have replaced buddypress.

I have done EVERYTHING I can possibly try, and nothing changes. I need someone to look at the site…. To look at the files, to look at this issue as something more than the obvious.

Please, the client is VERY frustrated that this is not getting fixed.

[Radu]

Hi,

It’s not my fault if your client is frustrated i’m not the system administrator.

Just i’ve looked at your site just before i worted you in before reply, i’ve told you what’s a potential cause for happening that.

Regarding the member search in that you receive no members found… do you have changed/deleted/or modified profile fields from wp-admin -> users -> profile fields ?

From example if you have deleted a Looking for field and then you have create it again, the id for that looking for ID was changed and the old members that has already completed the profile details, will not appear in search because the field has another id.. i hope this make sens, please make a new profile where you will complete the fields, then perform a search for the new account criteria, if the account appears in search narrowed by your criteria, the system is ok.

Just i’ve created an account on your website named testing,if you go to this page : http://50plusconnects.com/members-home/member-search/ and you will choose :

I am a woman
Looking for a Man

then -> SEARCH

I will appear only my recent created profile named testing, from that results that the search system by fields it works, i recommend you to create a new account then perform a search to see the account will appear in search results.

Cheers

Radu

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What support service includes ? What not ?

[rweiss]

So, the search works with new profiles. But I DID NOT change, modify or delete profile fields. If that happened it happened because of an update.

So, I wasn’t looking at that issue. But you are right, a new profile works.

How does that help me now? Do I have to re-enter 955 members because the profiles filled out are giving off the wrong field ID’s (or whatever the terminology is).

Does this mean that every modification to the profile setup means the search system stops working?

What you have told me is that I don’t have results for members whose profiles somehow got screwed up (even though they look correct when you view them individually).

My point is – I still don’t know how to fix this. And if changing profile fields completely destroys the search mechanism, then there should be a BIG warning that doing so will screw up all search results thereafter.

Rick

[Andrei]

You search system might output different results only and only if you have made changes to field names or field values. That’s why the new users work while the old users won’t, most probably if you revert your changes or for example you restore your site to a previous working version your search will again function for the old users.

Please let me know more about what modifications did you made or do you want to make so I can guide you with them.

Cheers

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[rweiss]

This is what I am frustrated by. I did not change field names or field values.

So, I am not sure why this happened.

Rick

[Andrei]

Please provide me access to your site database so I can investigate what really happened. But please note that we’ll not be available over the weekend.

Cheers

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[rweiss]

This reply has been set as private.

[rweiss]

I looked in the database at the user created for testing by Radu and compared with another user.

The field ID’s are the same. There isn’t a change.

So, whatever happened, something is only allowing new additions to be searched, and I am completely baffled as to why that would be the case.

I can’t see any database differences between the new entry and the old ones that would cause this. The ONLY difference I can see is in the amount of data collected since the testor provided minimal info.

Rick

[Andrei]

Hi Mate,

By some reason, you had some misconfiguration into your search form and the filed that defines the birthdate<-> age relationship.

You have both an Age and a Birthday field configured now, you should only keep the Age field and delete the Birthday field. ( please to a database backup before doing so in case something goes wrong )/

I have changed some settings and everything seems to work fine now.

Let me know if you need any more help.

Cheers

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