Stripe JavaScript Error

[dishycreative]

Hello,

 

I have been trying to resolve this issue for the last couple of days. We are experiencing a javascript error with some users and they can’t complete their orders. Is this a theme issue or a plugin issue?

 

THANK YOU!!

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[sharmstr]

A plugin conflict is usually the issue. Have you tested for that? Have you tried checking out with the WP 2015 Theme enabled to rule out a Kleo issue?

Also, I recently found an issue with product descriptions with sites not using the wishlist plugin. https://archived.seventhqueen.com/forums/topic/issue-with-product-page-template-and-position-of-description

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[dishycreative]

Hi Sharmstr,

All of my research of the plugins say it’s a theme issue. I’ve put in a ticket with woocommerce support and we’ll see what they say. Also, we are having issues with the wishlist plugin, too, even with switching to the 2015 theme, so I have that deactivate at this time. I can’t seem to figure out what the conflict is, so I will get a developer on it. I was just hoping that we wouldn’t have to pay for that.

Thank you for you time!

[sharmstr]

I hear ya. But did you try with the WP 2015 Theme? That’s how we can tell if its a theme issue or not. It gives you the ability to stop the finger pointing 🙂

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This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[dishycreative]

Hello Shamstr,

I just want to say that I like you and I appreciate how much information you provide here for this theme. I do believe an update to the woocommerce stripe plugin has resolved the problem we were having. I wasn’t trying to finger point and, apparently, irk you. I will make a note to be clearer in my posts in the future.

[sharmstr]

I wasnt irk’d. My comment was genuine. I have to deal with sorting out issues all the time on my personal sites and really the full proof method of getting the responsible party to help is to try it with the Wp 2015 theme. I was merely passing on that info. That’s all 🙂

No worries and thank you. I’m glad you got it sorted.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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