Subscribe button doesn’t work

[rinda]

Hi – on your stylish-woocommerce demo page, how can i configure the “Subscribe” button so it works?  I tried entering an email and hit the subscribe button but it says “Oops, something went wrong. Please try again later.”

 

See screenshot attached.

[Laura]

Hello, do you have any newsletter plugin active? mailchimp for example, you need to add a newsletter and set the sign up form for it at the page, that one works with mailchimp 🙂

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[rinda]

I have it set up. I put the short code [mc4wp_form id=”8595″] in the text box for the subscribe button but it’s not working. What should I be doing?

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[Radu]

Hi,

Most sure it’s an error in ajax request, where I can see that (page url)

Try to enable wp debug to see if some errors appear in debug.log file after you press on the button

Follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

R.

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[rinda]

I deactivated 2 plugins (Askimet and Duplicator) and the following log file appears:

[21-Jun-2017 17:09:01 UTC] Array
(
[akismet_debug] => Array
(
[akismet_url] => https://2dcbc92abcce.rest.akismet.com/1.1/deactivate
[http_args] => Array
(
[body] => key=2dcbc92abcce&blog=http%3A%2F%2Fdev.topparentpicks.com
[headers] => Array
(
[Content-Type] => application/x-www-form-urlencoded; charset=UTF-8
[Host] => 2dcbc92abcce.rest.akismet.com
[User-Agent] => WordPress/4.7.5 | Akismet/3.3.2
)

[httpversion] => 1.0
[timeout] => 15
)

[response] => Array
(
[headers] => Requests_Utility_CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[server] => nginx
[date] => Wed, 21 Jun 2017 17:09:01 GMT
[content-type] => text/plain; charset=utf-8
[content-length] => 11
)

)

[body] => deactivated
[response] => Array
(
[code] => 200
[message] => OK
)

[cookies] => Array
(
)

[filename] =>
[http_response] => WP_HTTP_Requests_Response Object
(
[response:protected] => Requests_Response Object
(
[body] => deactivated
[raw] => HTTP/1.1 200 OK
Server: nginx
Date: Wed, 21 Jun 2017 17:09:01 GMT
Content-Type: text/plain; charset=utf-8
Content-Length: 11
Connection: close

deactivated
[headers] => Requests_Response_Headers Object
(
[data:protected] => Array
(
[server] => Array
(
[0] => nginx
)

[date] => Array
(
[0] => Wed, 21 Jun 2017 17:09:01 GMT
)

[content-type] => Array
(
[0] => text/plain; charset=utf-8
)

[content-length] => Array
(
[0] => 11
)

)

)

[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => https://2dcbc92abcce.rest.akismet.com/1.1/deactivate
[history] => Array
(
)

[cookies] => Requests_Cookie_Jar Object
(
[cookies:protected] => Array
(
)

)

)

[filename:protected] =>
[data] =>
[headers] =>
[status] =>
)

)

)

)

[Radu]

HI,

I see, the debug not gives hints, can you please provide admin credentials to can see the subscribe form in the first instance, please?

Provide also the page where I can see the subscribe input.

Cheers
R.

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[rinda]

Hi – the webpage where the subscribe input is: http://dev.topparentpicks.com/home/.

WP admin credentials:
ID: TTP-Developer
PW: YltO&WvJ*Cq4zBu&a@m53fCc

FTP:
Host: us16.siteground.us
ID: Dev1@topparentpicks.com
PW: TopPP143!

[Radu]

Hi,

The wp-admin credentials, not works, let me know the correct ones, but meanwhile you can try to check the form id from your homepage it’s the same as it’s in MailChimp plugin -> forms or if you are using the MailChimp Visual Composer element make sure to have it selected (see below screenshot)

Let me know
Cheers
R.

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[rinda]

Hi – I reset the password to a new one. Not sure why it didn’t work but here are the credentials:

dev.topparentpicks.com/wp-admin
ID: TPP-Developer
PW: TPPdev143!!!

I’m actually not seeing the same thing on your screenshot though…I used the “Stylish Woocommerce” demo page and tried to update just that section with the same Mailchimp form number. The page is the “Home” page in my list of pages. dev.topparentpicks.com/home

[Radu]

Hi,

There was an issue, the input (submit button) missing instead of the imput it was a

COPY CODE

<a href="#">

So ,i’ve replace that, the button it’s communicate with maichimp but there it’s no list where the emial address to be subscribed or your mailchimp account isn’t connected with the site.

If you want to color the subscribe button use this css

COPY CODE

.mc4wp-form .form-inline input.form-submit {
    background: #0a2342;
}

The CSS will be added to wp-admin -> theme options -> general settings -> quick CSS

So just assign a list to that form and that’s all

Cheers
R.

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