sweetdate.zip uplod error

[RLioz]

Hello support team,

I am trying to install the theme on my local WordPress instance. It has the defaultconfigurations.Going to Appearance->Themes-> Upload->chosing sweetdate.zip. Getting the error “Are you sure you want to do this? Please try again”. Could you please advise?

Thanks,
RLioz.

[RLioz]

I changed my config parameters as following:

wp-config.php
define(‘WP_DEBUG’, true);
define(‘WP_MEMORY_LIMIT’, ‘256M’ );
define(‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );

php.ini

upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 300
memory_limit = 256M

.htaccess

php_value memory_limit 256M
php_value upload_max_filesize 64M
php_value max_execution_time 300
php_value max_input_time 300
php_val post_max_size 64M

But still getting the same error.

I am using WordPress 4.2.2 installed on local host ; Windows 8.1 Microsoft Surface Pro

[RLioz]

Forgot to mention(thought it might be related to the problem). I have installed the theme on my website hosted by ipage and started working on the customization there. After a while I realized there is pretty big development so decided to do it on my local host. In fact, I am trying to download the theme for the second time now. it shouldn’t violate the license agreement since now it is my local host used for development only, right?

[Laura]

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Andrei]

The issue you’re encounter is triggered by some limits from your stack configuration.
If you can’t upload the theme and you’re in a local environment I recommend you to manually unzip the theme and add copy it to wp-content/themes/

You can use a copy of the theme in local environment for test purposes without any issue.
Cheers

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[RLioz]

Andrey,

If the stack configuration introduces limits for the standard procedures (like uploading or unzipping themes ) on my local server, I would rather understand and fix this problem than going with a work around like manual unzipping, etc. Could you please elaborate? Or refer me to the place where I could find some details on the issue and on the possible solution? Thank you!

[Andrei]

This error unfortunately is not extremely specific so I can’t point you to an exact fix, I see that you already tried to increase your memory, you should try to find and tweak all php/apache settings that are related to post/upload memory limits. If you search your error on google you’ll find a lot of different fixes, just try some of them until you find what was the cause of the issue in your case.

Please let me know if I can help you with anything else.
Cheers

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[RLioz]

Well… That’s how I spent my entire day yesterday:-). Testing my environment, I was able to upload a few other themes, but got stuck with this one. As you suggested, I’ll spend more time on playing with my php/appache configurations, but will also appreciate if you offer some more specific suggestions. Actually, I like the theme planning to buy several licenses for multiple websites unless continue facing issues with support and customization.

[Radu]

Hi,

What software do you use ? xamp, wamp, usb webserver ?

Why not unzip the theme and to put it manually in the directory wp-content/themes ?

Regards

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What support service includes ? What not ?

[RLioz]

Radu,

I am using wamp, trying to follow vendor’s instructions (it says “upload the zipped theme file, after that the child theme zipped file , etc); don’t like the idea of applying any workarounds at this point as need to isolate the theme problems from the environment problems.

[Andrei]

Well, manually uploading files over ftp or in your case just copying them in the right location isn’t a workaround, is just an alternative, both ways to upload your theme are right.

The issue isn’t from our theme, if you try to upload any other theme with the same file size as our archive you’ll probably encounter the same issue.

Cheers

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[RLioz]

Andrey, you are selling a commercial software providing a video tutorial on the installation. Why wouldn’t you specify the environmental requirements that allow your clients to install YOUR software following YOUR instructions? Especially it might be helpful if some of the required configurations are different from the standard/default parameters that the environmental components are coming with. I don’t think offering to play with ALL possible values is the best support practice. At least it is not what I would expect.

[Andrei]

Well you’re totally wrong thinking that this is a issue related to our product. It’s a common php issue which is triggered by the wordpress software when you try to upload/process a large file trough it’s theme/plugin upload manager, it could be our theme or any other theme or plugin that you try to upload/activate, the issue will trigger when a certain memory level is reached.

You should try to give a look into your error_log file created by your webserver and if you can gather any additional information about this issue.

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[Author]

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