Tabs totally do not work…

[broadsword]

Hi there,

We are running the latest version of KLEO, the latest versions of k-Elements and js-composer, and we’re trying to use simple tabs. They do not work, either vertically or horizontally. You can see our little test page here:

http://www.myselfdefensetraining.com/tab-test/

Wondering what we might be doing wrong here. We’ve tried setting the default tab to an id of ‘1’ AND we’ve tried setting it to the UID that’s getting generated for each ‘section’ within a tab. Neither works.

One thing, though; if we set the ‘autoplay’ function in the tabs, that actually does work. But, we want just simple tabs for people to click on, and that does NOT work 🙂

Please advise.

Best,

Dave

[Laura]

Hello, can you share admin credentials so i can check it out? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

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[broadsword]

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[broadsword]

@laura – did you get a chance to take a look at this?

[broadsword]

@sarmstr , @Andrei ? Anyone? Help!

[broadsword]

@sharmstr, @laura ??? We’re freaking out here!

[Laura]

Hello, sorry for the delay, please check out the attachment, this is an issue with your hosting, they are blocking some kleo scripts, please let them know to not cache in their cdn kleo scripts

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

Attachments:

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[broadsword]

Oh, ok – thanks. Got it. We’ll have them remove those from the CDN. Thanks, @Laura.

[Laura]

Hello, no problem, i hope you can get this fixed soon 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

@Laura – that didn’t work. Here’s what WPEngine said:

“Michael Clayton
Thanks for waiting…. looks like your problem isn’t caching here. If you notice, the screenshot shows the error as “404 not found”. I checked the path on our server and those files do not exist. So there’s nothing to exclude because there’s nothing there.”

So, are there scripts we’re missing? Why would those not be in our Kleo installation? Is there something we need to add to get accordions and tabs working?

[Laura]

Hello, i see, can you share cpanel access?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

You already have admin access. Do you need access to phpMyAdmin or something? Why would you need cpanel access to answer our question about this theme? That’s Linux admin stuff, which you do not need.

We can add you in as a user on WPEngine, and that’s it.

Why are our tabs and accordions not working. We’re getting really upset here.

[broadsword]

@Laura , I’m beyond being unamused about this.

[broadsword]

And to answer your question, @Laura – no: WPEngine is a managed solution that does not allow cPanel access. We can give you an FTP login, we can get a copy of the .sql for you, beyond that…

[Laura]

Hello, i am trying to help you on this, as its a new error that i have never seen, i ask for cpanel to checkout the file manager, but if you dont have, ftp works too.
Please understand that we have a lot of topics to answer and that we follow a queue, what i want is to help you, not to upset you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

This reply has been set as private.

[Laura]

Hello, could not connect to the server, with both usernames.
Id wpengine has a filemanager that i can look at, let me know

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

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[Laura]

Hello, the issue is the plugin Easy Smooth Scroll Links you will need to uninstall it.
I have deactivated some of your plugin while testing, please activate the ones you will use again but dont activate Easy Smooth Scroll Links

Also please remember to keep plugins simple, too many is not always good

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[broadsword]

Hey, @Laura – just wanted to say thanks a lot for checking in to that. I figure it was some kind of a conflict with two different flavors of jQuery or something. Your fix totally worked, and the best thing is we didn’t really need that, it was just kind of cool to do jQuery slides down a page to anchor text, but we can totally live without it.

[Laura]

Hello, i’m glad it worked 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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