Tag archive can’t be displayed for visitors who are not logged in

[MichaelP]

Tag archives are only displayed if the visitor is logged in. Other visitors get this: “It seems we can’t find what you’re looking for. Perhaps searching can help.”

The problem does not exists with other themes on the site. The problem exists in Kleo 4.0.1 and 3.1.

I conclude it is a Kleo bug.

Is there a workaround. We can’t update any time soon to 4.

[Laura]

Hello, have yo tried deactivating any plugin that could be creating a conflict? Any membership plugin?

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Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

[MichaelP]

Laura, thanks for the reply!

It appears the problem is related to the BuddyPress Docs plugin. However, I still think it is a Kleo bug because the problem does not appear with any other theme I tried. For instance, the tag archives work fine with Twenty Fifteen and with the BuddyPress Default theme. I guess the corresponding query in Kleo is non-standard.

So how can we fix this? By the way, you might want to support BuddyPress Docs in the future. It is a great community plugin.

Thanks!

[Laura]

Hello, its not actually a KLEO issue, its a compatibility issue
KLEO is a framework, some plugins need an integration if they do not work with KLEO, but that is not a kleo bug because the theme never had that plugin in the demo, never advertised that it was compatible with that plugin.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Abe]

Hi, we will look into it and see if it has to do with Kleo but we just had a talk with plugins developer last week and nothing like that resulted in their compatibility tests

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[MichaelP]

I think this is not a plugin integration issue. Kleo breaks a core WordPress functionality and not a functionality of the plugin. Compatibility issues usually come up if a developer doesn’t comply with the standard. Because all other themes I have tried load the tag archive correctly if the plugin is active, I can only assume that Kleo retrieves the tag archive in a non-standard way. It is interesting to note that other archive pages are not affected. It is also very odd that the tag archive loads correctly with Kleo for logged-in users.

Anyway, thanks for looking into this.

[Abe]

Hi there, just tested and the tag page shows all the posts. See the attach. Any other settings or plugins? please disable any extra plugins to ensure it is not related to them.

Laura you should have tested too instead of taking the issue for granted…

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Attachments:

You must be logged in to view attached files.

[MichaelP]

Abe, you were logged in when you tested it. As mentioned above, it only doesn’t work if you are not logged in.

[Abe]

If you look closer in the file I have attached, I am logged out as I was showing you the Login button in the menu that appears only when you are logged out

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[MichaelP]

I appeared to me that you are logged in with “My Account 1”. Anyway, of course I ensured that no other plugin interferes. I tried it again now.

The only active plugins were BuddyPress and BuddyPress Docs. I also switched from Kleo-Child to Kleo to ensure that nothing in our functions.php interferes. Same thing. Tag archive is not working if I am not logged in and it works when I sign in. When I switch to another theme, it also works.

Maybe the problem only occurs under certain circumstances. Maybe you had no documents in BuddyPress Docs or perhaps you didn’t set tags there. Can be anything. The only thing that is sure is that it is the combination of BuddyPress Docs and Kleo that causes the problem.

[Abe]

I’ll do more tests and see if I can find the problem. Thanks

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[Abe]

Hi there, try replacing the content of the file located in the theme at /lib/post-types.php with the content from the attached file and see how it goes.

Cheers

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Attachments:

You must be logged in to view attached files.

[MichaelP]

Abe, works! Thanks you so much! I am very much impressed about your support. I will buy another license for another site.

[Abe]

Glad to hear that Michael, thanks

All the best

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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