Testimonials show quotes instead of image

[arbolife]

Hi,

I had it working that the testimonials showed an image, now all I have left is a double quotes icon:

Yet my testimonials are set up with a featured image. Did you guys change something in the last update? I didn’t change anything on my end.

Thanks,

Marc

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Radu]

On my local install this it works, did you tried to re-upload images?

We haven’t changed anything related to the avatars of the testimonials.

If still not works enable wp debug

Follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

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[arbolife]

Hi Radu,

OK, I re-uploaded the images -> same issue.
Enabled debugging mode -> nothing relevant.
Disabled all plugins -> it worked again.

The incompatibility is with WPML, as soon as you activate WPML the images of testimonials turn into the double quotes. Can you please look into this as Kleo claims to be WPML compatible ?

Cheers,
Marc

[Radu]

Hi,

Kleo it works good with WPML, there is no compat issue.

Please take a look at this video : https://drive.google.com/file/d/0Bxo5b6iHWRMwMnpsc0hzNXlwdHM/view

I cannot reproduce what you say, If the quotes are displayed it means that there is no featured image attached to the testimonial.

Try to re-upload images , dimension of the images should be specified like this 200×200

Cheers
R

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[arbolife]

Hi,

I don’t know what it is, but I tried the same thing you did and it doesn’t work for me. Maybe you don’t have WPML Media plugin running.

Here’s a link to my video: https://www.dropbox.com/s/jabitxidrc7yz68/kleo-wpml-testimonials.mov?dl=0

Cheers,
Marc

[Radu]

Hi,

The wpml plugin it’s activated it visible on the video the lang switcher it’s on the footer.

Pay attention to the language that you made the thumbnail upload, maybe you do the change on the wp-admin backend EN and you preview the page in another language than en?

Can you please provide admin credentials to test that ? or you can test it ?

Cheers
R.

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[arbolife]

This reply has been set as private.

[Radu]

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[arbolife]

This reply has been set as private.

[arbolife]

Hi,

Any news ? The site is online and has no issues, if you can’t access it then it must be your IP. Please send it to me.

Cheers,
Marc

[Radu]

Hi,

Sorry for the delay, that’s my office IP: 86.127.153.187 but it’s dynamic allocated

Cheers
R.

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[arbolife]

Hi Radu,

The IP was blocked only for 24 hours because it generated 10x 404 errors in 30 seconds. It has now been put on whitelist.

Maybe don’t deactivate the Cloudinary plugin, otherwise all images hosted in the cloud generate 404 errors:

COPY CODE

86.127.153.187 - - [28/Apr/2017:15:56:44 +0200] "GET /wp-content/uploads/https:/res.cloudinary.com/arbolife/image/upload/v1481389384/clients/ArboLife-client-logo-graine-de-belette.png HTTP/1.1" 404 8565 - ww1.arbolife.com
86.127.153.187 - - [28/Apr/2017:15:56:45 +0200] "GET /wp-content/uploads/https:/res.cloudinary.com/arbolife/image/upload/v1481389384/clients/ArboLife-client-logo-zero-waste-switzerland.png HTTP/1.1" 404 8567 - ww1.arbolife.com
86.127.153.187 - - [28/Apr/2017:15:56:45 +0200] "GET /wp-content/uploads/https:/res.cloudinary.com/arbolife/image/upload/v1481389384/clients/ArboLife-client-logo-oka.png HTTP/1.1" 404 8555 - ww1.arbolife.com

You can continue troubleshooting now. I had already tried disabling all plugins, it’s really only connected to WPML.

Cheers,
Marc

[Radu]

Hi,

I think it’s related to this: https://wpml.org/forums/topic/no-featured-images-in-other-language/

Can you please provide FTP login details, please? to can test multiple solutions and different technical approaches?

Cheers
R.

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[arbolife]

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[arbolife]

Hi Radu,

Now that you’ve seen the problem with all plugins deactivated, I’m going to go ahead and reactivate the plugins so I can keep using the test site. Let me know if this is an issue.

Best,
Marc

[Radu]

Hi,
I’ve made a copy of the kleo_testimonials.php file in the child theme k_elements folder to can patch this temporary.

Let me know how it behaves and until the next k-elements update, we will improve this if it’s needed

Cheers
R.

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[arbolife]

Hi Radu,

Yes, this fixes the problem. Can you please let me know once the plugin includes this fix and I can delete this ?

Cheers,
Marc

[Radu]

Hi,

Not included in the update, keep the file you will be notified when it’s officially fixed

Keeping the file there it shouldn’t be a problem

Cheers
R.

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[arbolife]

Hi,

The ticket got closed, I’d like to keep it open until the fix is released. Ok for you?

Thanks,
Marc

[Radu]

Hi,

Solved, this will be included in next theme updated.

I’ve deleted the kleo_testimonials.php template from wp-content/themes/kleo-child/k-elements/

It’s directly on the theme the fix on your install. If you make multiple instances of Kleo just copy the /wp-content/themes/kleo/lib/aq_resizer.php to same location but different install.

We will update KLEO those days

Cheers
R.

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[arbolife]

Hi Radu,

Thanks, I’ll keep an eye on it on the next update.

Cheers,
Marc

[Radu]

Hi,

Ok, let me know
Cheers
R

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