Theme blocking form sending (formidable)

[Matthias]

Hi ,

I use formidable Pro to allow users to post on my site. When I hit “send” it keeps loading but never sends.
I deactivated all plugins (except Formidable of course) nothing changed. However, I changed of theme and put a regular WordPress theme and the form worked.

It seems like the theme is the issue.

It’s a very important feature of my site, would you mind looking into it ? I can give you the credentials

Thanks for your help

[Laura]

Hello, will assign the ticket to a higher support lever who can help and advise you in your query.
Please also share admin credentials so we can use them if we need.
Thanks! 🙂

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Matthias]

This reply has been set as private.

[Andrei]

I see formidable is posting trough ajax, and somehow the response is empty, can I please swith to the default theme to test out how it goes in that case ?

Looking forward.

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[Matthias]

Thanks for your answer and help Andrei.
Yes of course you can switch to default theme

[Andrei]

Unfortunately it seems to be an incompatibility with some ajax scripts, can you please contact the author of Formidable and ask for some help in this case, I see the response is returned but it cannot be processed because of a js error which doesn’t seem to be directly related to our theme but it might interfere somewhere.

Here is the response and the exact error you’re encountering in your form:
http://seventhqueen.com/public-files/andrei/2015-08-17-zlap7.png

Cheers

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[Author]

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