Theme install Payments

[ppl]

We tried to pay for a theme installation by credit card and found we needed a paypal account as well. Is this a bug in the payment site or do you really want both sets of payment details.

Our account now shows 2 payments pending. A little concerning. Your help is appreciated.

Rob

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ppl]

This reply has been set as private.

[Abe]

Hello, right now only PayPal payments are possible. PayPal works with your card so a payment through PayPal will deduct credit from your card. Will check if any double payment was received. Until then please provide the credentials for your WordPress install and let us know what demo to install

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi, I see two payments that didn’t went through. They are both pending.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[ppl]

Thank Abe,

Please cancel them as we have no idea how to make them ‘un pending’.

We will get a Pay Pal account and try again.

Thanks for your help.

Rob

[Abe]

Hi, please see this article on canceling pending transactions https://www.paypal.com/us/smarthelp/article/why-is-the-payment-i-sent-pending-what-if-i-want-to-cancel-it-faq2038

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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