Theme load speed

[pssawhney]

Hi

 

we have been having some major issues with the site loading.   We purchased this theme initially because it answered all the questions we need to prevent customization which costed us a fortune on our old platform.   The developers were charging us for every little thing that we couldn’t keep up but the site helps us direct traffic to our brick and mortar.

We would really like someone to possibly help us figure out what is causing the site to be so slow.  Iam very inexperienced with web stuff but manage to get buy with tutorials etc.  I have been to afraid to do to much to the site in fear it will break and then result in costing us money for our business and to fix the site.

I have found the forums helpful but I cannot get everything sorted and would sincerely appreciate if someone can help and take a look at what we are not doing right on the site.

 

The he following is what the hosting provider told us and feel it’s against why we would purchase this theme and for seventh queen to create.   The following is the email j received :

About 5 users going to your site use up all the memory and resources. This is due to the following components that are not scalable or efficient.

1 – Visual Composer – which components do you use? We will then suggest something for it.

2 – Slider Revolution – replace with a more efficient one

3 – Activity stream – get rid of completely. Think about what can be displayed there instead.

After we have disabled these, the resource utilization dropped to 0, which is the way it should be even with some good traffic. We suggest to get rid of those components which will make your site much more pleasant to visit and interact with.

Please se let me know what can be done for us.   I can pay someone for some help.   Your assistance is much appreciated

[Laura]

Hello, i’m here to help you, i think its very weird what your hosting told you, because visual composer is the most used page builder and slider revolution its the most famous slider plugin, also the activity stream of buddypress is used by the 90% of buddypress users, so that means every website that use those plugins would be slow, and that is not logic.

Let’s get to the real problem, please share admin credentials and login url of WordPress
I will try to figure out what is happening and optimize your site, if there is still an issue, then it will be your server and you will need to migrate, but let’s first check it out.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

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[Laura]

Hello, well, let’s see, the loading of the site its 3 – 4s which is pretty good actually, but let’s see how much it can be optimized.
Can you share ftp? tried the one you shared before but its not working. If not ftp then cpanel

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

This reply has been set as private.

[Laura]

Hello, cant login to your ftp so i will guide you through the process, please follow this guide http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

Thanks laura. Iam going to try and go through the step provided and hopefully Iam able to figure it out. The to should work as I tested it on port 21 with the IP address.

[Laura]

Hello, let me know if the guide helps, i’ll be here 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

Hi Laura

I have installed and gone through the steps. I need to smash a lot more images yet but the speed has gotten better.

I do have W3 installed and was wondering do I still install zen cache. I have struggled to see if W3 is working properly, not sure if you can take a look at that.

I also get many fatal errors when loading and was wondering is that a hosting issue or something that can be done via cPanel or ftp?

[pssawhney]

Wow I just testing the site again on pingdom and it loaded it 14 seconds.

[Laura]

Hello, i will check it out 🙂
Please add this to wp-config.php to fix the error first

COPY CODE

 
define('WP_MEMORY_LIMIT', '264M');

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

I will make an attempt I have never done any of this stuff before.

Iam also going to revert back to a back up as I think I updated my child theme by accident.

[pssawhney]

I am so sorry Laura, this is all getting very overwhelming 🙁 I am trying to upload the code you gave to the wp-config.php but the permissions is giving me an error. I try to change it and it still doesn’t all me to do so. I accessed this all through cpanel.

Is there anyway we can do a team view or something similar so I can see what your doing. I will try to record it so I don’t constantly bother you. Once I see how an update and stuff is done that will help extremely. Not sure if this is possible.

[Laura]

Hello, it seems that your server is a bit limited, maybe you could migrate to another one like kgumiho.com
Did you upload the backup? I will need some permissions to be able to help you with site speed, your server doesn’t allow me to login through ftp and seems like it doesn’t allow you to edit wp-config.php, maybe you should contact them about that?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

This reply has been set as private.

[Laura]

Hello, it doesnt allow me too, please contact your hosting provider or migrate to a better hosting, i will be happy to help you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

Okay. Iam waiting on my hosting provider to inform me of the status first.

[pssawhney]

Is it possible there is an IP block ?

[Laura]

I do not think so (about the ip block )

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

So our host is saying there may be a block.

Is it possible for you to give me your IP for them to check it out?

[pssawhney]

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[Laura]

Hello, i still think its a server issue, why not migrate? If you need help with a server migration i can help you, just send me a mail to laura@seventhqueen.com
If you prefer to not migrate i could try to add another cache plugin but if w3t didnt work i dont think others will
Anyways i am here to help so let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

This reply has been set as private.

[Laura]

Hello, for host i suggest kgumiho.com
And do not worry i will be happy to assist you so your site is well set up 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

This reply has been set as private.

[pssawhney]

This reply has been set as private.

[pssawhney]

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[Laura]

Hello, i could not login to ftp or to your site
Do you know if you can export your database and files ?
Right now there isnt much i can do as its a server issue, but i can help you if you manage to migrate to another server that doesnt have these issues, or if your server fixes it.
I am sorry i cant help much but i cant access so cant do much

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

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[Laura]

Hello, your website speed improved a lot, now it takes 3-4 seconds to load, that is 42% faster than normal websites 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pssawhney]

Thanks Laura

Ian just glad its better than 14 seconds. lol

[Laura]

I am happy i could help 🙂 Let me know if you need anything else, and if you have the time please send us the survey found at the sidebar or/and rate us 5 stars at themeforest 😀 that would be great

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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