Theme Options have disappeared !!!

[randall]

Theme options in admin have disappeared in 4.2.4.2

i have deactivated all plugins and even deleted theme and tried reinstalling.

i even tried it on a new WP install that never had the theme,

 

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[randall]

on both sites the theme seems to be incredibly slowing down the wp admin

[ebroes]

I am having the same problem. Just updated my wordpress and Kleo theme. My Kleo theme options have disappeared and my backend is extremely slow

[randall]

RESOLVED !!!
thank you for this speedy fix !!!

[dellington]

How was this resolved? While the back end is operational now I still have no theme options and /wp-admin/admin.php?page=kleo_options is giving an access error…

[randall]

a new update was pushed today 4.2.4.3

[dellington]

Where is this version available? Ours came from themeforest/envato and it’s not available there as of now.

[randall]

on the main Kleo page they usually do not show the newest update but if you download your purchase you should get the latest. in the downloaded folder will have the newest change log. download and from themeforest and install. if not then possibly your time zone / location may not yet have the newest download pushed by themeforest, but i downloaded it this morning and it is showing 4.2.4.3 which resolves the issues.

this was a pretty serious fault that also slowed down wp admin tremendously and i am disappointed and surprised that 7th Queen does not even have the curtsy to respond in here yet.
shame 🙁

[Laura]

Hello, i am so sorry for the delayed response, this issue should be resolved already and we will work on improving response times at the support forum, again, sorry for the issue and thanks you for your patience

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Fixed in latest theme update, for users that haves the same problem, update them to latest version

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Radu]

Hi,

Fixed in latest theme update, for users that haves the same problem, update them to latest version

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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