Theme Options Missing & Slow WP Backend

[burbanski]

Hello,

Everything was working fine, then out of nowhere the backend of my site has slowed to a crawl (57s load time) and my Kleo Theme Options are missing from my dashboard.

I have narrowed down the issue to Kleo parent theme by:

– disabling all plugins (still slow)

– switching to twentytwelve theme and site was speedy again

I’m also seeing 10 query timeouts equaling 52 seconds(5 shown in attached image). 10 are being caused by Kleo Parent Theme.

Do you know what could be causing these issues?

Thanks,

Brent

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[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[johnand]

Update Kleo to the newest version that was released yesterday 4.2.4.3 and it should resolve the issues.

[burbanski]

Everything is working properly now.

Thanks, johnand.

[Radu]

Update should solve that, thank you @johnand for the reply

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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