Theme Updates and iPhone issues

[tolunewman]

Hello,
Im so excited about the Kleo theme.
Keep up the good work

But I have 2 challenges.
*I received a mail to update the theme.
Please can you gimme a step by step procedure to achieve this. I currently have my Kleo Child theme installed

*I have been informed by iPhone users of their inability to access the site….it appears as a blank page. I really do not have an idea what could be the reason.

[sharmstr]

https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

Hard to guess what your iphone issue is. You’re not giving us much to go on.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[tolunewman]

What I mean is that people who view my site from iPhones experience always experience a blank page and nothing loads

[sharmstr]

I know what you mean 🙂 What I mean is that without any more information its impossible to help. Here’s why. By default, iPhone users have no issues viewing Kleo. So. What’s different on your site? What have you done to troubleshoot? Have you cleared your server cache? Have you disabled extra plugins? Have to tried viewing from an iPhone yourself and looked for any error messages?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[tolunewman]

I cleared my cache using cpanel

I also looked into which plugin could pose an issue and did not come with one

Finally it simply appears blank.. No error message

Still no changes

[sharmstr]

Did you enable debugging before you checked for errors? Did you clear the cache AFTER you disabled all extra plugin?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[tolunewman]

I don’t understand the debugging part, but I cleared the cache after checking out the plugins

[sharmstr]

https://codex.wordpress.org/Debugging_in_WordPress

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[sharmstr]

can you respond privately with a link and admin credentials.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[tolunewman]

This reply has been set as private.

[tolunewman]

This reply has been set as private.

[sharmstr]

I need a link???

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

[tolunewman]

This reply has been set as private.

[sharmstr]

Its coming up on iPhone. See attached.

Also, you need up update visual composer.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

Attachments:

You must be logged in to view attached files.

[Author]

Posts