Thumbnails in Kleo Posts widget no longer displayed after update to 4.2.7

[MichaelP]

After the update to 4.2.7 the Kleo Posts widget no longer displays the post thumbnails on our homepage. “Show Thumbnail image” is set to “Yes.”

[MichaelP]

We reversed to Kleo 4.2.5 where the problem does not exist.The problem first appeared in 4.2.6. This site runs with 4.2.7 and the Kleo Posts widget also doesn’t show the thumbnails.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

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Always happy to help you 🙂

[Radu]

Hi,

Can you please provide access to https://hplus.club/ to can see if how I can reproduce the issue that featured image isn’t displayed? On the homepage it should appear the thumbnails ?

Cheers
R.

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What support service includes ? What not ?

[MichaelP]

https://hplus.club/ is publicly accessible. On the homepage scroll down to “Blog and Wiki Posts” and you will see that no thumbnails are displayed. You can do the same on https://4sysops.com which still uses Kleo 4.2.5 and you will see that the thumbnails are displayed.

I attached the settings of the Kleo Posts widget.

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[Radu]

Hi,

I’ve tried to reproduce this on my local install using latest theme version and I cannot reproduce that, can you please provide admin credentials in a private reply to can take a look?
Meanhile try to de-activate child theme if you using this and check again.

Let me know
Cheers
R.

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What support service includes ? What not ?

[MichaelP]

I am sorry, I can’t give third-parties admin credentials. It appears it is indeed an issue with the child theme. If I enable the core theme, the thumbnails work.

However, it appears it is a Kleo bug introduced with 4.2.6. I disabled all plugins except BuddyPress, bbpress, K-elements and Visual Composer and created an empty child theme that only contained style.css without any styles. The thumbnails disappeared with this configuration.

Can you verify this? Let me know if you need additional information.

[Radu]

Hi,

If the thumbnail works after you de-activate the child theme it means that some of the changes there cause that, so check the function.php file and the rest of the files, you can try to de-activate by renaming the files from the child by prefixing them with deactivate. one by one and check again in this way the file from the child is no longer used and the parent files are used.

If you find the file that causes that speak with your developer or with the person that had made changes in the child theme.

Cheers
R.

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What support service includes ? What not ?

[MichaelP]

As mentioned in my previous reply, the child theme on my test system is absolutely empty. The only file is style.css with the header, no styles. There is no functions.php or any other file in the child theme folder.

I also disabled all plugins, except the ones I mentioned above.

When I switch to Kleo 4.2.5., the thumbnails work incredibly well. I switch to 4.2.6 or later, the thumbnails disappear. Thus, we can conclude that you introduced a bug in 4.2.6 that affects the Kleo Posts widget only when a child theme is enabled.

Can you please try the configuration with an empty child theme in the configuration I described above and post your results? Also please check what changes you made in 4.2.6 that could affect the Kleo Posts widget and installations that use a child theme.

[Radu]

Hi,

I see, please provide the wp-admin and FTP credentials to fix and test solution live on your website, cuz on my local I cannot reproduce your described issue.

Best regards
Radu

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What support service includes ? What not ?

[MichaelP]

Radu, giving you admin access to the test system would be quite complicated because you need VPN software and stuff.

But I think I’ve found the bug now. It is the theme setting in the blog section “Display media on post page.” In Kleo 4.2.5 this setting has no effect on the Kleo Post widget, but in Kleo 4.2.6 (and probably later), this setting has to be enabled to display thumbnails with the widget.

I think this is a bug in 4.2.6 because the widget behavior should only be determined by the widget settings and not by settings deep down in the theme configuration. If you enable thumbnails in the widget, the thumbnails should be disabled no matter what.

Thanks for the support.

[Radu]

Hi,

I see we will look at that

Have a nice weekend

Cheers
R.

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What support service includes ? What not ?

[Author]

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