This topic has 8 replies, 2 voices, and was last updated 7 years by Kieran_SQ.

  • Author
  • #209054
     chronicinternet
    Participant

    I cannot save all twitter keys.  Every time I save and then refresh all the keys disappear.

    #209055
     Kieran_SQ
    Moderator

    Hi,

    Could you please update this ticket, in a private reply, with the following

    – Admin credentials for your site (with language set to English US or English UK)
    – Twitter keys

    Thanks,

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209126
     chronicinternet
    Participant

    What do you mean by a private reply , what do you mean English or english UK as I don’t use any other languages

    #209127
     chronicinternet
    Participant

    Consumer API keys
    2C6ai4Vk2hBge3rKKGFvjr61I (API key)

    OnTEHbo9Tcy7ZmeVFk83Gxrr3aiBzHMa8MPWyJSWa65agT71Ed (API secret key)

    Access token & access token secret
    976554131581231104-faUFXZFBGAs7Sj7X6qfN43Dn97noEcw (Access token)

    eGqWgt8NSNmGTkeVIYX36V9Mr3UkEaNEHLeDrMV0aGZad (Access token secret)

    #209140
     Kieran_SQ
    Moderator

    Hi,

    Because the details are sensitive you can check the box below the text input to mark the reply private so only you and I can see the reply. Not all websites and backends are in English so we always ask for details in English to save on confusion.

    I will need login details to access your site so please update this ticket with some so I can look into this for you

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209239
     chronicinternet
    Participant

    Consumer API keys
    2C6ai4Vk2hBge3rKKGFvjr61I (API key)

    OnTEHbo9Tcy7ZmeVFk83Gxrr3aiBzHMa8MPWyJSWa65agT71Ed (API secret key)

    Access token & access token secret
    976554131581231104-faUFXZFBGAs7Sj7X6qfN43Dn97noEcw (Access token)

    eGqWgt8NSNmGTkeVIYX36V9Mr3UkEaNEHLeDrMV0aGZad (Access token secret)

    https://chronicsouls.com/wp-admin

    admin
    g(cBJ6RWCh!^Rzx5d1X!)pjB

    #209248
     Kieran_SQ
    Moderator

    Hi,

    Your website is trowing an error 502 on the front-end and back-end which CloudFlare is indicating is your host. Please let me know when this issue is resolved so I can look into the option saving issue you’re experiencing.

    Kieran

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #209256
     chronicinternet
    Participant

    it is working’

    #209274
     Kieran_SQ
    Moderator

    Hi,

    I was able to login to your website this morning and found all of the keys you stated were saved in Theme Options (see screenshot). Do you still not see them in Theme Options?

    If not I think this may be a caching issue in your browser. Please try the following

    – Clear your website cache and cdn
    -Logout
    – Clear your browser cache complete (Ctrl+Shift+Del) except for form data and passwords
    – Close the browser and restart

    You should then be able to see them.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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