Unable to crop profile pic

[shimray]

Hello,

 

I have encountered a new problem after the latest update. I’m unable to see the pic to crop after uploading the profile picture.

As can be seen in the attachment, after i upload the profile pic, the crop page becomes blank.

 

Kindly advice

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[Laura]

Hello, can you share access so i can check it out?

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Laura Solanes - Graphic Designer and Web Designer

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[shimray]

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[Laura]

Hello, i see the issue. Do you have any lazy load image plugin?

Please try:

1- Deactivate any cache plugin and test again.
2- Deactivate performance and speed modules at theme options.
3- Activate development mode at theme options.

Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[shimray]

Hello,

Thank you for your support. Deactivating cache plugin or activiating development mode works.

So I had decided to use the cache plugin and activating the development mode.

My question is, what exactly is theme development mode? Will activating it have any impact on live websites?

And one more issue i ses is that, cropping profile pic from mobile browsers isn’t really working. All i can see is just a small dot which makes it hard to crop. Pls see the attachment. Just wondering if the issue is with just mine or for everyone else.

regards
Shimray

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[shimray]

Update Post

while i tried earlier, it was working. But now it stopped working again.

I have deactivated cache plugin
Deactivate performance and speed modules at theme options and also activated development mode at theme options.

But it doesnt seem to be working. hmmmm

[shimray]

~Update~

Thanks for your time…. After checking around, the problem was with enabling lazy load in Jetpack settings. Image crop is now working in both desktop as well as mobile browsers.

Thank you.

Rgrds
Shimray

[Laura]

Glad it’s resolved 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Author]

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