Unable to login

[swl100]

Good morning,

From the homepage of my website when I open the login popup window and enter correct credentials, the popup says, “login successful, redirecting…” and the pop up closes and takes me back to the home page, but I remain logged out.

Do you know what could be causing this?

Let m

 

I have disabled page cache

Please could you help find the source of this problem.

[swl100]

FYI, it was previously working fine and the problem seems to have randomly been introduced.
FYI, I disabled plugins and that didn’t solve the problem.
I think the problem may be related to some customisation in my child theme, but I can’t think what it could be.

[Kieran_SQ]

Hi,

I logged into your site via the wp-admin because, as expected, I was unable to login via the frontend despite receiving the modal confirming login. I have looked at your child theme and you have extensive changes that will prove difficult to debug.

Can you run a simple test for me to confirm or deny the child theme contents as the issue by either putting your site into maintenance mode or creating a staging copy via your host/localhost and doing the following

– Disable all caching and switch to SweetDate parent theme – clear local cache, logout, are you able to login?

If you are able to login please reactivate the child theme, make a local safe backup of your child theme changes and then do the following

– Apart from what comes with theme (style.css and functions.php) please remove all other files from the child theme directory, disable caching, logout and see if the error persists.

– If the error persists, please reupload these removed files one by one, clearing the cache and logging out each time until you find the file that is causing the issue. If you have found an issue, please let me know which file.

– If the error does not persist please clear the functions.php of it’s custom contents and test as above.

Once you have found the issue using the method above please can you let me know in which file, and if the issue is in functions.php please save the contents of the file to a .txt file and upload it to this ticket.

Thanks,

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[swl100]

Thank you Kieran, I’ll do as you suggested on Monday and let you know how it goes.

[swl100]

The problem is now resolved. Thank you. I followed your instructions and I narrowed down the issue to functions.php. I recreated that file and copied everything across from the old one into a new file. I changed the order of some of the functions and I think that fixed the problem.

thanks again.

[Kieran_SQ]

Glad you got it sorted 🙂

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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