Unwanted Search Results

[pohana]

Hi,

I use both the Kleo Search Form and the Search Live widget and get the same errors for some of the results. A given result appears twice, where one opens a 404 page and the other opens the right page. Moreover, when I close the right page that has opened (I use popups that work perfectly throughout the site), only the menus appear (top and side), but the content of the page is now empty. In other words, I’m not returned to the original page.

How can I modify these search forms to avoid these problems. Believe it or not, these are the last obstacles that I have before launching my site.

Thanks!

[pohana]

Also, yeah another problem, when there’s nothing typed in the search field and I press enter, many results appear.

[Laura]

Hello, please share admin credentials so i can see it 🙂

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Laura Solanes - Graphic Designer and Web Designer

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Always happy to help you 🙂

[pohana]

Hi,

You can test it on thinkof.co

Thanks,

Patrick

[Laura]

Hello, i do not see any issue, if it still have issues please guide me so i can see it

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[pohana]

Hi:

What do you mean by you don’t see any issue? You should read my questions again because every issue that I mention is there when I look at it like you from the outside. (1) Pressing enter in the search field without entering anything yields 189 results. (2) Entering, “chaplin”, for example, yields three results, two good and one that leads to a 404 page. (3) Following a good result (when you close the popup), you are taken to a page that only contains the menus, nothing else. Every issue that I mention is there.

Patrick

[pohana]

Please click on the Departed link (thinkof.co/departed/) to see the Kleo search form!

Thanks!

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

1. A normal user behavior will not press enter without typing some words or letters.

2. I cannot see a third result that generates a 404 page

link : http://thinkof.co/popup/charlie-chaplin/
link 2 : http://thinkof.co/popup/marlon-brando/

No 404.

3. There it’s something custom I don’t recognize with what tools you have made that pop-up but you should put a href on close button that will get you back to this page : http://thinkof.co/departed/ or what page you want

Cheers
R.

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[pohana]

Hi,

It seems that you also misunderstood me like Laura did. Please see the attached screenshots! The third result, in the case of the “chaplin” example, occurs only when you press Enter, which some users will surely do. And when you click on that third result, you get the 404 page.
As for the popups, I use Popup Maker, and it works fine everywhere except through the Search function, where you end up, after it is closed, on an empty page. There is no way that is given or that I know of to program the close button. As I said, it works well everywhere else. Why not in the Search function?

Patrick

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[Radu]

Hi,

I saw that on mine appears first result if I search Chaplin

In this case you will have to specify context=”post” to show only posts, so modify the shortcode of the page with search to this

[kleo_search_form context="post"]

For the pop-up problem in search please show me a page where it works to can see the behaviour.

Let me know

Cheers
R.

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[pohana]

Hi Radu:

When I modify the shortcode as you suggested, there are no results altogether, so that’s not the solution. As for the popup working correctly, just click on any link on the Models or Departed pages.

Thanks,

Patrick

[Radu]

This reply has been set as private.

[pohana]

I’m sorry but I can’t. You can see what I mean without the admin credentials.

Thanks,

Patrick

[Radu]

I cannot helps you as it should if you don’t provide admin credentials but anyways i need to know what post types are that articles ?

Depends by that post type you should copy the slug and to post it to the context area.

Cheers
R.

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[pohana]

Hi Radu,

I really cannot provide you with any admin access. However, as you mentioned, all these popup pages (popups) use the “popup” post type, nothing else. As I mentioned and as you tested, they work everywhere except for the Search forms where they lead to empty pages (just the menus) after they are closed.

I’m not sure about what you mean when you mention to “copy the slug and post it in the context area”.

There’s still the issue of the results that lead to 404 pages.

Thanks,

Patrick

[Radu]

I see, hard to debug this without seeing nothing in backend

As you can see this page seems to be empty what this page contains in them backend, in text area ? http://thinkof.co/popup/constantin-brancusi/

If you want to perform search only in popup post type use this

[kleo_search_form context="popup"]

R.

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[pohana]

That’s what I’m using, [kleo_search_form context="popup"], but I still get those empty pages through this search function, but not elsewhere like when I click on any name in the tables.

[Radu]

I need admin credentials to can take a look, without those I can to nothing.

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[pohana]

I’m attaching pics of the page with the search form. Perhaps it may help you. It’s one page from top to bottom divided into four parts.

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[Radu]

If you remove the search form from that page it works then ?

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[pohana]

Yes! That’s what I’ve been saying all along. The popups work fine everywhere except for the search forms.

[Radu]

Can you send me the plugin to can test it in our environment ?

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[pohana]

Attached!

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[Radu]

Hi,

I saw that the plugin has a lot of thigs to setup, but anyway, if you activate the default WordPress theme the plugin it behaves the same if you close the pop-up a page with no content will be shown just I’ve tested

Cheers
R.

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[Radu]

Hi,

I saw that the plugin has a lot of thigs to setup, but anyway, if you activate the default WordPress theme the plugin it behaves the same if you close the pop-up a page with no content will be shown just I’ve tested

Cheers
R.

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[pohana]

Hi:

So you’re saying that it has to do with the plugin, not the Search function. I knew that to some degree. I was hoping that you could tell me why. I guess not.

Patrick

[Radu]

Hi,

I cannot give you any suggestions regarding the plugin functionality because i haven’t used that in past, but you can ask the plugin author he knows better than me the features of the plugin.

Cheers
R.

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[pohana]

I’m discussing it with the author(s) now.

Thanks,

Patrick

[Radu]

Ok
Cheers
R.

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[pohana]

The author of Popup Maker couldn’t find a solution so I did myself. I simply eliminated all popups and replaced them with pages. It took time, but the result justified the means.

[Radu]

Ok then

Cheers
R.

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[Author]

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