Update Download Forbidden

[cnazareth]

Hi,

I tried updating my Kleo Theme twice and it said “Download Failed. Forbidden.” Please see screenshot: http://prntscr.com/a98gah

[Radu]

Hi,

The API key is correct ? paste it again from themeforest

Let me know

Cheers

Radu

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[cnazareth]

Where can I locate my API key??

[Radu]

Go to this url : http://themeforest.net/user/YOURUSERNAME/api_keys/edit

Replace YOURUSERNAME with your tf username

or login to themeforest go to account -> settings -> api keys

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[cnazareth]

Hi,

Okay yes, I copied and pasted it again. It’s the same API key I had to begin with.. But it still won’t let me update..

[Radu]

Ok i understand,

You can update the theme without losing any data by uploading the theme files overwriting the existing theme files via FTP in this folder /wp-content/themes/kleo/

If you are not able to do this, reply here with admin credentials and FTP to can do this for you.

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

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