Update Fails

[dudeincolorado]

Hello: My theme crashed yesterday because of apparent conflict with the new WP classic editor plugin. I clicked on a color change in styling, and the theme reverted to default. I decided to completely reload the theme file. After doing so, I set the API key back up for updates. Now, when I click on the update download on my dashboard, I get this message – An error occurred while updating Kleo: Download failed. A valid URL was not provided. 

How do I fix this so I can update the theme file?

– Bill Lasher

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

There might be a envato server problem, as a workaround you can use the manual update solution : https://archived.seventhqueen.com/kleo/article/updating-the-theme

You can re-try again now the auto update maybe now it works.

Cheers
R

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What support service includes ? What not ?

[dudeincolorado]

Thanks for the response. I am NOT going to manually download every update on an FTP client. That is out of the question. The error message says that “a valid URL was not provided.” I did in fact provide a valid URL. This is a basic function that has always worked in the past. I recently changed to a https from http, could this be the problem? Because my second KLEO site is doing the same thing.

I sent Envato an email and I’m awaiting a response from them if this problem is their responsibility.

The thing that instigated the site crash problem was apparently the WP “classic editor” plugin and it seems irresponsible on the part of WP to include this in an update if it is not compatible with widely used themes. I’ve been using KLEO for a few years now, and when it is working properly, it is a fantastic, easy to use software package. I’m not sure why WP needs to force an editor change. It took me long enough to learn how to use the one we have now! The thing that attracted me to WP and KLEO to begin with, is you don’t need to be technically advanced to learn the processes.

Thank you and I’m looking forward to hearing back from Envato. Have a wonderful day.

[dudeincolorado]

I sent Envato an email and they responded with a form letter and are now ignoring me. This situation is completely unacceptable. The automatic update function has always worked in the past, but is now returning an error saying I am not supplying a valid URL when it is a valid URL. I tried generating a new API key and this did not resolve the problem. I have found numerous complaints about Envato online. If this issue is not resolved, my next step is to file a consumer fraud complaint with the Colorado Attorney General’s Office.

[Abe]

HI, if this isn’t yet resolved please update the theme manually if it is urgent. https://archived.seventhqueen.com/kleo/article/updating-the-theme

Also are you using Gutenberg or the Classic Editor plugin?

Let me know
Thanks.

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---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[dudeincolorado]

I am not comfortable attempting to manually update the file on my FTP client and the point is, I should not have to do this. This function has always worked in the past, and with the frequent updates, this function needs to work properly.

The WP Classic Editor plugin is what caused my site to crash and I disabled it. This is not urgent at this time, but I am extremely concerned because of the coming changes to WordPress.

Envato is not going to brush me off. The Colorado AG is looking for internet fraud and I am not going to walk away with no resolution.

[Abe]

Hi, We are conducting some tests with Classic Editor plugin and see what is causing this. Most probable it is some code in the plugin but if I manage to spot it I will let the devs know so they can fix it.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Author]

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