Update installation

[ero]

Hello,

Can you walk me through installation of the newest update of the theme? Please bear in mind that I have the child theme activated.

Also, can you tell me where I can find the changelog for this update/ It doesn’t seem to be included in the propoer section f the forum, than you.

[Laura]

Hello, at the themeforest page you will see the changelog at the end of the page of the theme 🙂
If you added your username and api to Sweetdate > Update, a notice should appear so you can update your theme, update it and that’s all 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ero]

Hello,
Thanks you for your reply.
“If you added your username and api to Sweetdate > Update, a notice should appear so you can update your theme, update it and that’s all :)” Where should I have added the username and API? I don’t see the update option either in the wordpress admin page (see attachment) nor Themeforest site (only download there).
See attached files.

Attachments:

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[Laura]

Hello, sorry, its at Misc 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ero]

The Api and username have already been entered from the beginning.
I don’t have the update option in the update part of the admin panel though.
It’s been four days since I originally asked my question.
When I ask two questions, you reply to one only. I asked for step-by-step instructions.
Please, try to provide me with comprehensive data. It is one of tens of problems I’m dealing with on this site, and I try to solve each one alone, because I cannot afford so much time waiting for specific answers to each one of them.
See attachments, try to understand my problem and, please, reply the best you can so it is solved.

Attachments:

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[Laura]

Hello, please share admin credentials so i can check it out, if you can, create a new api and place it there then test again. I will help you with each problem, one by one, just let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ero]

This reply has been set as private.

[ero]

I changed all passwords as I forgot to mark the reply private and there is no option of editing your reply here.

[ero]

This reply has been set as private.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[ero]

Hello,
How much longer do I need to wait for a reply?

[Radu]

Hi ero,

Sorry for the late reply,

I’ve tried to login to your dashboard to take a look at your described issue but it says “Passwords have been disabled for this user.”

Try to do this : Enable parent theme then check for theme update to see if appears.

If this is useless please install this plugin : https://github.com/envato/envato-wordpress-toolkit -> click download zip from right side

Let me know

Cheers

Radu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[ero]

Hello,
enabling parent theme didn’t work.
Uing Envato Toolkit did, thank you.
“Passwords have been disabled for this user.” -it’s because I’m using Clef, that’s why I sent you the Clef override link, where you could log in normally.

In case someone makes the same mistake I did: I noticed after using Envato Toolkit that the API key I entered in Theme options/Misc was not API, but purchase key which could be why I couldn’t update the theme.

Thank you for your help.

[Radu]

Hi Ero,

Let me know if i can help you with anything else

Cheers

RAdu

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[sydneycarrico]

Where does one find the API key?

[Radu]

https://themeforest.net/help/api

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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