Updating from 2.6.3 to 2.6.9 – where to download and what process?

[bayfest]

Hi,

My client is using your theme and we need to upgrade to follow WooCommerce. They don’t have a themeforest login, so I’m wondering where we can download? I don’t see an option here on seventhqueen.com

 

Also, will the child theme naturally reflect the update or is further work required?

 

Thanks

[Laura]

Hello, please ask the client for the download. if he registered on support site then he should have access
As we can’t give the theme here.

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[bayfest]

This is their account. I don’ t see any downloads section though.

[bayfest]

To clarify, this is the customer account and we need to update our site because 2.6.3 is not compatible with the latest WooCommerce upgrade. It’s urgent that we can download the new version. Do you not make it available on this site??

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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[bayfest]

In addition to any @auracolors.com email addresses you are notifying, can you add:
jarlathreidy@gmail.com to your notifications about support requests here and theme updates?

Then I just need the download link.

[Abe]

Hello, so the easiest way to update is to ass the themeforest user account and api key in Theme options – Miscellaneous. You need to ask the client if you don’t have theme. You can also manually download it from Themeforest – Account – Downloads. This is all included in the documentation.

We can’t provide the download here since it is sold trough Themeforest.

Let me know if you need any other info

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[bayfest]

Thanks Abe, I’ll ask them for their ThemeForest login credentials. I would recommend adding a link to that for users somewhere under My Account. With most 3rd party software we use this is standard and saves a lot of time.

Thanks & regards,

[bayfest]

We can’t find the email address we used. But our website is http://www.auracolors.com and we *urgently* need to upgrade as our customers cannot access their payed content. Please restore our access.

[bayfest]

Thank you for leading us to the download. The new version refuses to install:

Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.

I looked for an update option within your theme, but I don’t see one. I’ve read your documentation “Installation & Updates”, but it only covers installation, not updating:

[Abe]

Hi, please extract the main files zip and use the sweetdate.zip file found in WordPress folder. please check the documentation included

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[bayfest]

Hello again,
What we have discovered is that previous developers made customizations to the theme that are integral to the working of the site. But we don’t have an efficient way of finding what he changed.
Is it possible you could please send me a copy of the OLD Sweetdate theme files for version 2.6.3 so that I can compare them to the files on the site and find all the changes that were made, and move those changes into the child theme of the latest version of Sweetdate. (which I do now have a copy of, thank you.)

In short, if it’s possible please send a copy of the Sweetdate theme version 2.6.3 for development purposes.
Thank you!

[Author]

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