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Hi,
My client is using your theme and we need to upgrade to follow WooCommerce. They don’t have a themeforest login, so I’m wondering where we can download? I don’t see an option here on seventhqueen.com
Also, will the child theme naturally reflect the update or is further work required?
Thanks
Hello, please ask the client for the download. if he registered on support site then he should have access
As we can’t give the theme here.Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
To clarify, this is the customer account and we need to update our site because 2.6.3 is not compatible with the latest WooCommerce upgrade. It’s urgent that we can download the new version. Do you not make it available on this site??
Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solutionLaura Solanes - Graphic Designer and Web Designer
Please be patient as I try to answer each topic as fast as i can.
If you like the theme or the support you've received please consider leaving us a review on Themeforest!
Always happy to help you 🙂
Hello, so the easiest way to update is to ass the themeforest user account and api key in Theme options – Miscellaneous. You need to ask the client if you don’t have theme. You can also manually download it from Themeforest – Account – Downloads. This is all included in the documentation.
We can’t provide the download here since it is sold trough Themeforest.
Let me know if you need any other info
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Thanks Abe, I’ll ask them for their ThemeForest login credentials. I would recommend adding a link to that for users somewhere under My Account. With most 3rd party software we use this is standard and saves a lot of time.
Thanks & regards,
Thank you for leading us to the download. The new version refuses to install:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.I looked for an update option within your theme, but I don’t see one. I’ve read your documentation “Installation & Updates”, but it only covers installation, not updating:
Hi, please extract the main files zip and use the sweetdate.zip file found in WordPress folder. please check the documentation included
Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution---
@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.Hello again,
What we have discovered is that previous developers made customizations to the theme that are integral to the working of the site. But we don’t have an efficient way of finding what he changed.
Is it possible you could please send me a copy of the OLD Sweetdate theme files for version 2.6.3 so that I can compare them to the files on the site and find all the changes that were made, and move those changes into the child theme of the latest version of Sweetdate. (which I do now have a copy of, thank you.)In short, if it’s possible please send a copy of the Sweetdate theme version 2.6.3 for development purposes.
Thank you!
The topic ‘Updating from 2.6.3 to 2.6.9 – where to download and what process?’ is closed to new replies.
