Urgent – Home Page Broken

[garrett800]

After going to my home page and editing some minor text, which had nothing to do with formattting just a text change, now all of the sudden my home page is no longer showing the search form and my background image, and it’s also showing in ‘boxed’ form even though I have not chosen that in the settings.  Also, the title is showing on the front end (Home) at the very top.

I have tried everything I know of to fix, including uninstalling and re-installing Sweetdate and Sweetdate child themes, and repairing and optimizing the database, but it is still happening.  It’s like something is not communicating to my page to tell it to show these items.

I really need help with this soon, I have taken my site down because it looks so bad now. I have no idea how this happened, but it’s extremely frustrating and I’m out of options.  Please help as soon as you can.

Thanks.

 

 

[garrett800]

Did a little troubleshooting, found that PM Pro is causing an issue and not allowing me to edit pages and also I’m not able to click buttons to edit items while on page edit screen (‘media’, ‘display settings’, ‘header settings’ buttons). However when I disable PM Pro plugin, then I can edit pages again and buttons function.

I was able to hide the title on the page, but nothing else is fixed even after disabling PM Pro and rebooting my server. I disabled all plugins one by one and found the only one causing issues is PM Pro, but I have to have it and just paid $200 for a membership so not sure what to do.

And I still have the issues of the home page search form and my background image not showing on the home page. Still cannot figure out why this is happening after several hours of troubleshooting. 🙁

[Laura]

Hello, please share admin credentials so i can help you 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

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[garrett800]

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[Laura]

Hello, did you add any custom code to it? Anythng related to pmpro or the homepage form?, Disable those changes and backup the files, check if without them it works

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

No, there is no custom code that was added. The search form and my banner pic just disappeared. However, I did notice that the issue happened after I updated PM Pro plugin. So I disabled PM Pro plugin, but they still didn’t come back. So I don’t know if it was something in the PM Pro update that caused it, or if that was just coincidental that they happened at the same time. So this is still an issue. Were you able to see anything by logging into my WP admin?

[Laura]

Hello, yes i logged in and saw many custom changes to the theme, that is why i asked. Could you try to disable all plugins but the ones required by the theme to see if it works?

Aso, try to backup your child theme and theme settings and reinstall the theme with a new .zip from themeforest

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

I did every single thing you suggested. Disabled all plugins except for Buddypress, bbpress, and rtmedia. Search form and image still did not show up. Then with all the plugins still disabled, I uninstalled both the Sweedate parent and child themes, then re-installed them from a fresh download from Themeforest. Still nothing.

I thought it might be something with the home page itself, so I messed with some of the settings on the page editor but still nothing.

I have since re-enabled all the plugins and my custom settings. All of this took a couple hours, but still no results at all to get the search form and my image to re-appear. It doesn’t make sense because I did a fresh install and all the plugins were disabled.

I’m out of ideas. 🙁

[garrett800]

Is there any custom code I could add to force them to show up again?

[Laura]

Hello, do not worry, i am sure we can find the solution for this, please share ftp credentials so i can take a look at the files

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

This reply has been set as private.

[Laura]

Hello, please backup your child theme and install it again, as it may be the source of the issue

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

I’ve already done that twice. The second time I downloaded a new install of child and parent from Themeforest and installed them on my WordPress. I’m not sure how doing it a third time will work.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[garrett800]

Sounds good, I will just leave all of the login info the same in case they need to get in.

[Radu]

Hi,

This was the cause for disappearing search form and the rest…

You have used another template, the template that it’s required for homepage its Front Page Template

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

What support service includes ? What not ?

[garrett800]

Oh wow, thank you! What an easy fix, I had no idea. I see it is fixed now, thank you very much.

[Radu]

No problem

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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