User gets logged out

[cariouslegion]

I have community forum site with about 70000 members from other CMS and recently migrated to wordrepss. I am using kleo theme.

2 issues

 

1.

After migration about (3days ago), I have members complaining that when they click on something and page loads, they get logged out. so they login again and it says that you are already logged in. Someone said It happens to me too and when I get logged out, I do page refresh, then I am logged in. this does not happen all the time but it does happen often and to many members.

2. password reset link

when members click on the link in the password reset email, it says link is invalid. again This does not happen all the time but it does happen often, and to many members. and I am swapped with I can’t login because I can’t reset my password emails.

 

I though some kind of caching issue or something but I am not using any caching program of server cache at the moment

So I did the thing what we all do. decativate all the plugin and reactivate one by one.

 

Then I tested isuee #1 (being logged out when you are really not). mapping plugin, amazon webservice, offload s3 lite, simple ssl, WP Simple Mail Sender, Hide my site activated, issue still persists.

 

then I got to think.. hmm

I switched theme from kleo to divi.  No logged out issue.

I switched the theme to kleo again. Logged out issue comes back up.

 

I found my problem. I didn’t test the theme (kleo) for password reset link invalid issue but I am pretty sure that this is also related to the theme

 

Does kleo modify wp-login.php or any redirect rules or cache for speed anything?

 

I purchase the theme months ago and haven’t used it till now to find out that I can’t use this theme.

 

I am reporting this so that you guys may want to look into this.

I have multisite install.

I am going to switch to different theme since I don’t have time to wait for a fix or if there is going to be a fix if you can’t replicate the issues.

 

I like to get refund.

Best regard.

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

1. That’s very ODD, if you know exact steps to can reproduce that let me know… playing with theme day by day and cannot see that behavior and no other users complain about that.

2. The password reset link it’s not touched by the Kleo theme and most surely the same error happens using a default wp theme… maybe it’s somehow related to your import process.

Our theme haves a featured named Performance and speed, combine theme css files and js files, even with those on cannot interfere with the login or reset pass process.

Kleo doesn’t modify the wp-login, wp-admin and activation link logic.

If you have the theme from some time ago try to re-download the main files from ThemeForest and re-install the theme to latest version. Maybe on your current version installed there are some files corrupted or missing…

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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