This topic has 4 replies, 2 voices, and was last updated 9 years by serge.

  • Author
  • #45617
     serge
    Participant

    Hi,
    I did a wordpress updated and now all my VC have black screen. I tried to fix broken links, update and save the page and place holders for each slider and nothing worked.

    The tech team behind the plugin said “The issue is because is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.”

    Can you please advise.

    #45618
     serge
    Participant
    This reply has been set as private.
    #45619
     serge
    Participant
    This reply has been set as private.
    #45620
     sharmstr
    Moderator

    You need to update kleo to 2.4

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #45926
     serge
    Participant

    I’m already on 2.4 you mean I need to delete the theme and install it again?

    The ideal time pointing to an issue with the slider:

    http://afroexcel.com/wp-content/plugins/revslider/rs-plugin/css/captions.css?ver=4.6.3

    Does this help to make any more sense on this issue?

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