Verifying code with validation problems

[sergiolucianojr]

I have an account on ThemeForest:

sergiolucianojr

And a verification code from Kleo:

<span style=”color: #999999;font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif;font-size: 12px”>ddaf01b1-bdd2-41ed-8a5c-</span><span style=”color: #999999;font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif;font-size: 12px”>ed65cceb335b</span>

But when i provide this account the the code of my purchase, i receive the following error:

 

<span style=”font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;font-size: 13px;font-style: italic”>ERROR: It seems you have not purchased the theme from the added account. Please check the credentials provided!</span>

 

Can you help me with that?

[Laura]

Not marked as solution

[Abe]

Not marked as solution

[Author]

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