Video Background DOES NOT work on Safari or Firefox

[SoulCity]

Hello,

Background Video Only works in Chrome Browser
I’m using a video as a background for a register page ( http://soulcity.me/citizens/main-register/ ) When the page fully loads, its white until you either drag the edges or attempt to scroll down. The youtube video also doesn’t show in Safari or Firefox I tried on multiple computers in different locations and its the same issue. Is there a coding that I can add somewhere into the site to get the video page to display?

Site takes Extremely long to load
The entire site takes extremely long to load and this isn’t just the resister page this is the entire wp site. I know the files are large for this theme but ive never had this issue before. I contacted my host which is godaddy and everything appears to be fine with the space of the server, I also have the main site http://soulcity.me on the same hosting server which loads immediately.

Please advise thank you!

[Laura]

Hello, have you tried to deactivate some plugins and test again?
About the speed, check http://seventhqueen.com/blog/code-snippets/the-definitive-wordpress-speed-guide-step-by-step-easy.html
Let me know 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[SoulCity]

Hey Laura,

Thanks for the links. I followed the steps to make the site run faster and the main page loads faster but the others are still slow. I also noticed after following those steps my login page doesn’t work or takes forever

All of the plugins that are there are needed for this theme so I’m not sure what to do.

I also updated the plugins and the background video still isn’t working in Safari or Firefox

Please help!

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

Do you have enabled object cache ? IF yes switch to off and empty all caches and try again from incognito window

Cheers
R.

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What support service includes ? What not ?

[SoulCity]

No I don’t think so, I haven’t done anything extra to the theme after installing it, where would I find that? . And after the update that was sent for the theme. I’m not able to upload photos I keep getting an http error.

[Radu]

If you get an http error it will have to enable wp debug and wp debug log please to can see what causes that follow the next procedure please:

Follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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