video button

[oliviergodefroit]

The video link into the home page button doesn’t work.

I added a youtube link but nothing change.

 

When the video start , a progress icon turns but nothing come.

 

 

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[Kieran_SQ]

Hi,

Please make sure you’re using the full YouTube url for the video, save and purge your cache.

For example the URL should be
https://www.youtube.com/watch?v=HchoJcYNYlU

And not the shortened share URL
https://youtu.be/HchoJcYNYlU

Kieran

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[oliviergodefroit]

Yes i did it but it not works.

thks

[Kieran_SQ]

Hi,

Are you using any custom code or plugins to handle external links or embeds in a different way? If so try disabling these to see if the issue resolves.

If this doesn’t help we need to rule out the following, clear your cache(s) and test again for each step

– Switch to SweetDate parent theme if running SweetDate Child
– Take any/all updates for SweetDate and plugins, especially Elementor (and Elementor Pro if you have it)
– Disable all plugins except for Elementor

Let me know the outcome,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[oliviergodefroit]

Hello,

I don’t use any custom code.

So i switch to parent theme , update plugins , disable theme, expect elementor , but that not fix the bug.

[oliviergodefroit]

Note the link let appear a # after the / .

I don’t know if it’s normal it should be the youtube link , right ?

Thks

[Kieran_SQ]

Hi,

The # sign after the forward slash is perfectly fine and expected as it needs a value for the href.

Can you please update this ticket, in a private reply, with admin credentials for your site so I can take a look at this for you more closely. Please make sure any admin credentials are set to use English.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[oliviergodefroit]

This reply has been set as private.

[Kieran_SQ]

Hi,

So it looks like YouTube or Elementor have made an odd choice with regards to how they now use iFrames and you’ll have to convert your standard URLs to embed URLs

Original URL
https://www.youtube.com/watch?v=aYuCyZfkj9A

New format for URL
https://www.youtube.com/embed/aYuCyZfkj9A

Basically you need to delete watch?v= and put embed/ in it’s place

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[oliviergodefroit]

No comment, you rocks !!

Thanks a lot Kieran

[Kieran_SQ]

Hi,

Always happy to help 🙂 Feel free to open a new ticket any time with any other questions or issues and one of team will assist as soon as possible.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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