Video not playing in Edge browser

[bokeheffect]

Hey –

I have a webm video on the front page of a staging server.  The video displays correctly in Chrome and Firefox but not in Edge.  I have tested disabling all non-Kleo related plugins and the issue is still present.

Thanks for your help!
E

[Radu]

HI,

I will add this bug on our bug list and we will let you know when we do somwthing about this

Cheers
R.

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What support service includes ? What not ?

[bokeheffect]

Awesome – thanks for your help!

[Radu]

no problem

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[bokeheffect]

Hello –
Is there any update to this bug report? I plan to launch the site soon and it would be nice if it displayed correctly across all major browsers.

Thank you!
Erik

[Radu]

Hi,

Please take a look here :

And at your site I’ve added a demo mp4 video for testing purposes, check it in edge and make a mp4 version for your video

Cheers
R

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What support service includes ? What not ?

[bokeheffect]

Thank you for your help with this. I’ve exported an mp4 version to use in that field.
I have run into another related issue – on my iPad I get an error message “Error loading this resource”. (Screenshot attached)
If I go into Responsive Visibility and select Hidden Phones and Hidden Tablets, it hides the row on the phone but not on the iPad.
Thoughts?
Thanks for your help again!
Erik

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[Radu]

Please add all required video formats.

If you move the tablet landscape/portrait this will disappear ?

Cheers
R.

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What support service includes ? What not ?

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