Video not working

[suerobbins]

My video on my home page has suddenly stop working on the front end, in edit mode it’s fine.

HELP!!

[Radu]

Hi,

Did you had make any recent change in visual composer ? It seems that that isn’t caused by CSS but something JS if i de-activate javascript in browser your website it looks as it should.

Try to de-activate all plugins except visual composer and k-elements and child theme then check if it works or not. If not works i will need access to the dashboard, provide login data in a private reply.

Cheers
R.

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[suerobbins]

This reply has been set as private.

[Radu]

Hi,

Unable to login with those credentials.

Cheers
R.

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What support service includes ? What not ?

[suerobbins]

This reply has been set as private.

[Radu]

Hi,

I leaved activated only Visual Composer and K-elements then i’ve checked and the video autoplayed as it should, i recommend you to de-activate the current plugins one by one until you find the plugin that causes that.

Cheers
R.

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What support service includes ? What not ?

[suerobbins]

I deactivated the rtMedia for WordPress, BuddyPress and bbPress and it works now. As this plugin was bundles into your theme was could be the issue?

[Radu]

Hi,

Not sure yet, depends what exactly causes that, which one of those plugin causes that ?

I haven’t notice any conflicts between our theme and the recommend plugins.

Cheers
R.

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What support service includes ? What not ?

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