Visual Composer

[stillprint]

Hi guys

 

I have some issues with the visual composer on the http://www.stillprint.ro website.

I’ve read the forum, tried the solutions proposed and is still isn t loading.

I’ve updated the kleo theme, visual composer and K elements.

Any sugestions?

 

Thanks!

 

anton

 

[Kieran_SQ]

Hi Anton,

What in particular with WP Bakery is not working for you? To look into this further please update this ticket, in a private reply, with newly created admin credentials.

Did you check / change your PHP version? If 5.X please upgrade to 7.0 or 7.1, if you’re running 7.2 please temporarily downgrade to 7.1 or 7.0.

Thanks

Kieran.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[stillprint]

This reply has been set as private.

[Kieran_SQ]

Hi,

I have logged into your site to check the issue and found that many of the core components including the theme are very much out of date and could be the primary reason behind the issue you’re experiencing.

COPY CODE

KLEO version 2.2 to 4.3.2
K Elements version 3.0 to 4.3
WP Bakery version 4.3.4 to 5.4.5

I can see you have set the fields in WP Admin > Theme Options > Theme Update, but it looks like you entered your purchase key in the field titled ‘Themeforest API KEY’ and not your API key.

To generate an API key please login to ThemeForest then go to Account (top right) > Settings > API Keys, enter a label for the API key and click the ‘Generate API Key’ button. Copy the newly created API key into Theme Options > Theme Update and save. Once you have saved this you will need to check WP Admin > Dashboard > Updates for the KLEO theme update and then WP Admin > Appearance > Install Plugins for updates to the plugins.

Please make sure to take a full backup of your WordPress site and database before.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Author]

Posts