This topic has 7 replies, 2 voices, and was last updated 8 years by Laura.

  • Author
  • #144091
     jcmill210
    Participant

    I am having an issue with Rev Slider – it said it installed but could not activate. I prompted to activate visual composer, which is saying it installed but is not activating. I followed the installation process to the t but am still experiencing issues.

    When I publish the demo data from the import, it is showing as an empty site due to these two plugins missing. I cannot move forward with my development until this is taken care of.

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    #144308
     Laura
    Moderator

    Please update the theme to latest version and the afferent plugins, you can check the plugin update status from wp-admin -> appearance -> install plugins.

    If this is useless please follow these steps to enable wp debug:

    •  Connect to your server by FTP
    • Look in root directory of your WordPress install and open wp-config.php
    • Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE
    COPY CODE
    define( 'WP_DEBUG', true );
    
    •   After this line add this:
    COPY CODE
    define( 'WP_DEBUG_LOG', true );
    

    WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

    Repeat the described actions and then check the debug.log file and let me know what error appears.

    If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

    After you have disabled the plugins try to see if the error persists.

    Cheers

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #144470
     jcmill210
    Participant

    I tried this and the rev slider appears to be working – I do not know how to check. However, Visual Composer is showing no I still need to activate it, then upon activating it is saying no license is found.

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    #144539
     Laura
    Moderator

    Hello, you can just ignore that message as you do not need a license as visual composer comes with the theme 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #145418
     jcmill210
    Participant

    If Visual Composer comes with the theme – then how do I use it if it is saying I need to activate it? Mu understanding is I cannot begin designing the theme until this plugin is working. Please respond as soon as possible. Thank you.

    #145634
     Laura
    Moderator

    Hello, you can still use it, it shouldn’t block you from using it at your pages. Does it? Share access if it does

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #146490
     jcmill210
    Participant

    Ok, this is working now. Thank you – it’s just confusing, because I am prompted to update Visual Composer even when I do not need to.

    #146669
     Laura
    Moderator

    Hello, glad it works 🙂 With each new theme version we update vc so do not worry 🙂

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

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