visual composer does not allow "moving" parts

[cathrynzetajones]

when I try moving an item, it grows in size and freezes, I can only restart the page then to create a double manually at a different location. very frustrating. please see attachment, have a look at mikireimann.com (let me know what info you need to login) and fix

[sharmstr]

You’re running very old versions of everything. https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

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[cathrynzetajones]

Hello Scharmstr! Thank you so much for your quick answer.
I have just updated everything. WordPress, theme, plugins. Still the same issue? Please help…

(I have also an issue with the site being very slow, which I dressed in a separate forum.)

[sharmstr]

Your site is throwing errors. Please disable all plugins except for the ones that come with Kleo, remove the custom javascript that’s throwing errors and see if you have the same issue.

It also looks like you havent updated k-elements. It should be 2.4 but it looks like youre running 2.2.

Respond privately with the info in Theme Options > Sys info after you’ve done the above and verified that its still not working.

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[cathrynzetajones]

disabled all plugins, switched back only the ones i really needed.
i am not sure about custom javascript, i don’t know how todo that

k-elements is updated
(the site is much faster now btw, so thanks a lot for that!)

### Begin System Info ###

— Site Info

Site URL: http://mikireimann.com
Home URL: http://mikireimann.com
Multisite: No

— User Browser

Platform: Apple
Browser Name: Safari
Browser Version: 8.0.5
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_10_3) AppleWebKit/600.
5.17 (KHTML, like Gecko) Version
/8.0.5 Safari/600.5.17

— WordPress Configuration

Version: 4.2.2
Permalink Structure: /%postname%/
Active Theme: Kleo 2.4.3
Show On Front: page
Page On Front: Home (#599)
Page For Posts: Unset
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M

— WordPress Active Plugins

Contact Form 7: 4.1.2
Contact Form 7 MailChimp Extension: 0.1.17
Easy Twitter Feed Widget: 0.3
K Elements: 2.4
Official StatCounter Plugin: 1.7.1
Revolution Slider: 4.3.0
Taxonomy Metadata: 0.4
WPBakery Visual Composer: 4.3.4

— WordPress Inactive Plugins

Admin in English: 1.2.1
Akismet: 3.1.1
Easy MailChimp Forms: 5.4.3
MailChimp for WordPress Lite: 2.3.1
Right Click Disable Orignal: 1.0
Twitter: 1.0.1
WordPress Importer: 0.6.1
WP Content Copy Protection & No Right Click: 1.5.0.3

— Webserver Configuration

PHP Version: 5.2.17
MySQL Version: 50096
Webserver Info: Apache/2.2.29 (Unix)

— PHP Configuration

Safe Mode: No
Memory Limit: 256M
Upload Max Size: 32M
Post Max Size: 48M
Upload Max Filesize: 32M
Time Limit: 0
Max Input Vars:
Display Errors: N/A

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

Session: Disabled

### End System Info ###

[sharmstr]

Please do as I asked and disable all plugins that come with Kleo. We are trying to determine if there is a conflict. We already know that this is issue doenst happen on a clean install of Kleo. You have custom javascript that disables right clicking on the page along with some other things. Its throwing errors on the page. Now that I think of it, its probably why VC isnt working correctly. Remove it.

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[cathrynzetajones]

ok. thx! i did just disabled them. also i need to update the visual composer, that might be the problem actually.. just have to do it manually somehow, as its not showing up.

what would you recommend for the pictures protection? also non of the normal protection seems to work on iPhone..

[sharmstr]

The first link I sent you explains how to update the plugins. I also asked you to update it from beginning. That version of VC had that problem. In the future, please please do as we ask. It will save us a ton of time. Thanks.

I have no suggestions as to which code to use. Its easy to steal pictures even if right click is disabled so I dont see the point.

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[cathrynzetajones]

nono, i did. exactly like you said. k elements was showing as old, i did as you said. updated.

VC showed up as latest version, so i didn’t know.

ok, now that i am looking to do it manually – i fail, since i can’t download the theme from your site only through API over wp, but since i deleted it, it doesnt show up anymore..

sorry for seemengly waisting your time. but it was all very helpful, on the way i solved most of all issues. the only thing missing now is the folder with the plugin, so i can upload it. do you have a direct link maybe?

[cathrynzetajones]

nono, i did. exactly like you said. k elements was showing as old, i did as you said. updated.

VC showed up as latest version, so i didn’t know.

ok, now that i am looking to do it manually – i fail, since i can’t download the theme from your site only through API over wp, but since i deleted it, it doesnt show up anymore..

sorry for seemengly waisting your time. but it was all very helpful, on the way i solved most of all issues. the only thing missing now is the folder with the plugin, so i can upload it. do you have a direct link maybe?

[sharmstr]

No, WPBakery Visual Composer: 4.3.4 is NOT the correct version. You should be running 4.4.3.

Download the full install from theme forest (not just the theme files). Then follow the directions I gave you initially.

Re-download the theme from Themeforest. You will find the .zip archive under the main package downloaded from Themeforest under Plugins folder. You can delete the old plugin from WP Admin – Plugins and upload the new .zip file

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[cathrynzetajones]

yes, yes, of course, i see it now. it just didn’t show up as °update needed° as it usually does. thats why it took me a sec. sorry about that.

only problem i used an old forrest account to buy the theme. don’t have the login for it anymore.. i have used a different since and have bought other stuff from you like the Sweet Date for example, but it does not include the JS plugin. 🙁 so now i would have to buy it again or so.. 🙁 what a shame…

[sharmstr]

Contact themeforest.

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