Visual Composer is not working

[amine]

Hello

Visual Composer is not working – I just have it loading…
Loading, please wait…

Amine

[Abe]

If this happens in the Front-end composer please use Back-end composer since it could be related to Visual composer plugin

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[amine]

it’s the same whether I use the backed or the frontend

[amine]

I am still wating for an update?

[Abe]

Hi, Can you give us temporary access to your site admin to take a quick look?

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[amine]

This reply has been set as private.

[Abe]

Hi, that problem don’t seem to come from a plugin and haven’t seen it until now. We have opened a support ticket at Visual composer support site and come back with an answer

GIve us the links if there are any topics where we haven’t responded but you should allow up to 48h to get a response

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[amine]

This reply has been set as private.

[Abe]

I will pass the credentials to Visual composer team so they can see where that comes from. I hope that is fine

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[amine]

This reply has been set as private.

[sermsak]

Hello. I have the same problem too. 2 hours ago , After i install Visual Composer , Activate it , and every plugins is Inactive (Only VC is Active) but on the Page not show VC Button. I already Activate – Secret API Key , Visual Composer License Key. Please help. Thank you

[Abe]

Hi sermsak, You should go to Settings – Visual composer and see if you enabled it for Pages. That notice about the license you should ignore since it is bundled in the Kleo theme and you don’t need any activation

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[Abe]

Hi @amine, here is the converstion status for Visual composer until now:

Hi, We seem to have a Javascript error that isn’t allowing us to use the plugin:
“NetworkError: 404 Not Found – http://xxx/wp-content/plugins/js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.3″

and this message is not dissapearing:
Loading, please wait…

Rohan Khandeparkar
said 4 days ago
Hi SeventhQueen,

Looks like a js conflict. Please share the login credentials and the login url, So I can have a look at it.

Thank you,

Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
SeventhQueen
said 4 days ago
Hi, Here are the credentials

website: http://www.xxx.com/wp-admin
Username: xxx
Password: xxx

Please let me know what can be done. There aren’t any plugins that might cause this.
Rohan Khandeparkar
said 3 days ago
Hi SeventhQueen,

Is the website under development, So I can try a few things?

Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
SeventhQueen
said 3 days ago
Yes you can do whatever tests you need please

Rohan Khandeparkar
said 1 day ago
Hi SeventhQueen,

Quiet strange. Nothing seem to work, I tried deactivating the plugins and switching over the theme to default twenty fourteen. Can you please try updating the plugin to our latest version 4.0.4 if that helps.

Thank you,

Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
SeventhQueen
said 1 day ago
Hi, We have updated it to 4.0.4 and it is the same…
What this supposed to be since it is not found?? js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.4”

Please provide some help on this
Rohan Khandeparkar
said about 24 hours ago
Hi SeventhQueen,

I am a bit stumped on this issue/problem faced by you. I am sure the file is present, but somehow it shows 404 error for it. Do you have any other website on the same server which is running visual composer, facing the same issue?

Thank you,

Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/xxx
SeventhQueen
said 5 minutes ago
Hi, If you have checked you would have seen that file is not there and I don’t think that files should be requested. Please pass this to a higher level of support. Thanks

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[amine]

Thank you for the update and I hope they can solve this issue soon.

[Abe]

They say that that file is really missing and you should put it manually by FTP in wp-content/plugins/js_composer/assets/lib/php.default/php.default.min.js?ver=4.0.3″
Here is the file: https://archived.seventhqueen.com/files/kleo/php.default.min.js

Staff answer:
” Ok I guess that is the problem. We have that file at our end. I have attached it with the reply, please add it to that directory and kindly check.
Thank you,”

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

[amine]

This reply has been set as private.

[amine]

This reply has been set as private.

[Abe]

Then it is about the hosting. Please talk at the hosting company since it could be related to restrictions or rewrite rules

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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@ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

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