This topic has 9 replies, 4 voices, and was last updated 10 years by sharmstr.

  • Author
  • #28624
     myboxlive
    Participant

    When I disable K-Elements, everything on the site works as it should. When I activate K-Elements, I can’t use the Visual Composer Editor, and I can’t checkout. The checkout screen just gives the circle. Please help —website: http://www.chazmalewski.com

    #28945
     Catalin
    Moderator

    Hello,

    Please send me credentials to your website to be able to replicate your issue. Reply as private for security reasons.

    Thank you,
    Catalin

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #29966
     myboxlive
    Participant
    This reply has been set as private.
    #30960
     Catalin
    Moderator

    Hello,

    Please update to the 2.0 version and let me know if this problem still occurs… I deactivated some plugins so please activate them only after you do the testing with the new version installed… let me know how this goes.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #38812
     myboxlive
    Participant

    Hello,

    I’m having the same issue again.

    #38935
     Abe
    Keymaster

    Hi @myboxlive
    maybe is related to your hosting php memory. Try to talk with them to increase it at recommended 128MB

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #38992
     myboxlive
    Participant
    This reply has been set as private.
    #39229
     Abe
    Keymaster

    @myboxlive edit your wp-config.php file and set WP_DEBUG to TRUE and see what is the error to see the cause

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    ---
    @ SeventhQueen we do our best to have super happy customers. Thanks for being our customer.

    #39975
     myboxlive
    Participant

    Hello,

    I did that and nothing happened. I also updated to the new Kleo version. Please help

    #40022
     sharmstr
    Moderator

    A lot of updates happened over the last 2-3 days. Make sure all essential plugins are up to date

    Wordpress 4.1
    Kleo 2.3.1
    K-elements 2.3.1
    Visual Composer 4.3.5
    WooCommerce 2.2.10

    Once everything is updated, let us know if you still have the issue.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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