Visual Composer’s loading forever

[marcosmarcon]

When I try to edit the site with VC it keeps on that screen with the cubes, and nothing happens. I dont have a clue whats going on. Anyone?

[Radu]

I’ve understand and i noticed that you have a very old theme version 3.x our current version is 4.0.8 and that’s the reason for your problems.

You will have to update theme to 4.0.8 your current version is 3.x and after most important is to update Visual Composer, K-elements and Revolution Slider from wp-admin -> appearance -> install plugins, press update for these plugins.

We have two methods for update

1. Automatic theme updates:

– Go to WP admin – Theme options – Theme Update
– Enter Themeforest username and API KEY
– Save the options
– Go to WP admin – Dashboard (link should be like: /wp-admin/update-core.php) and you should see the theme there if there is a new update available
– Click the checkbox next to it and click to Update themes

2. Manually update theme by FTP.

– Connect to your server.
– Go to wp-content/themes/ and copy “kleo” folder to your computer so you have a backup of your old files.
– Extract kleo.zip that you have downloaded from Themeforest. Make sure the resulting “kleo” folder has a style.css in it. Delete on your server all files inside wp-content/themes/kleo and then copy all files inside “kleo” folder to your server in wp-content/themes/kleo

Important note : After you update the theme to latest version 4.0.8 please update the bundled plugins especially Visual Composer, K-element, Revolutions slider, Woocommerce and buddypress.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

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[marcosmarcon]

No luck there!

I was able to update automatically, but the problem’s still there. The backend editor or the frontend editor for that matter doesnt load. My page content is still there, but no editor opens it.

Whats next?

[Radu]

Do you have updated visual composer and k-elements plugins from wp-admin-> appearance -> install plugins ? It’s mandatory !!!

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

What support service includes ? What not ?

[marcosmarcon]

It worked! Thank you Radu!

[Radu]

Great

Have a nice week

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

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