Wall updates not working anymore for groups, only general

[Piroo]

Don’t know when this changed but when users try to write an activity update and publish it in a group, the system gives a red error message: “There was a problem with your update. Try again.”

This is not the case if outside of a group.

Latest WP and Sweeetdate 2.9.10

Thanks for any ideas.

[Laura]

Hello, can you share access so i can test it? 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Hi Laura,

Sorry I can’t give admin access, but maybe I could make you a user account.
Then when you are a member of a group, you could try to post an update in that group.
The site is in Dutch language only. 🙁
All rather complicated maybe …

I think it’s easier that I post screen shots here (private):

Thanks.

ps; couldn’t submit this so I’ll try the pics later

[Piroo]

Very strange. I can’t submit this with attached pics (small PNGs) ?

[Laura]

Hello, it’s fine, if you can share an user account, so i can see the error

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Hi,
You can use this account:

TEST10-3 9U4R699U4R69

Then try to post an update (“Prikbord”) in the group “Muzikanten”
and you gotta see that error.
Then try posting in profile and it will work.

http://www.spiritoo.com

Thanks.

[Laura]

Hello, i didnt see any issue testing the wall posts with groups, did you resolve it?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Well Laura, you are a magician.
I tried again and nope, her it does not work, even with that same account.

After Firefox I tried with Safari, again nothing. 🙁

Now I don’t even know where to start looking …
Any idea?
I’m in Belgium btw, and on a Mac with OS 10.11.6 if that could help.
Thanks.

[Laura]

Hello, please share a screenshot so i can see it 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

I tried again to include a screenshot here, but that does not work either.
Are you sure this forum does work with attachments?
I added a file (PNG 21kb) then insert into content then click submit and nothing happens.

Now I ‘m beginning to think it must be my computer …

I’ll put the screenshot elsewhere to view …

[Piroo]

or maybe it takes only JPG?

[Piroo]

in JPG does not work either 🙁

[Piroo]

Ok, I’ve put it here temporarely:

https://www.spiritoo.com/screenshot1.jpg

[Laura]

Hello, are you using the same user you gave me? as you can see i did post one without issues.
Have you tried with another computer?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Yes I used the same user account.
Now I tried with another computer and still this error comes up.
I think the best I can do is asking a few other users to try it.
Then I’ll come back here later …
Thanks anyway.

[Laura]

Hello, please do, let me know if others have the same issue 🙂

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Hi Laura,

I had people trying it out and they have the same issue indeed.
So, on Mac systems 10.6.8 and 10.11.6 and 10.12 it’s not working.
On older PC Win NT (yeah that’s old) it’s not working either.
That means to me that a lot of people get stuck when trying to do an update in a group.
You are the exception it seems. 🙂

Any idea?
Thanks,
Pieter

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Radu]

Hi,

Just I’ve tested from MacBook Sierra OS 10.12.4 using CHROME

VIDEO : https://drive.google.com/file/d/0Bxo5b6iHWRMwQXFEZ01Idi01Y3M/view

So as you can see there is no error, maybe you have solved or there it’s an extension that causes that maybe!? try from Chrome Incognito, what error you see in browser console when the error it’s shown?

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Hi Radu,

First, please change your last reply to “private”, since I gave permissions for that in private. I don’t want that video seen publicly.
Thanks!

Then, the error exists only when going like this:
Try to post an update via “Prikbord” in topmenu —> in the group “Muzikanten”
and you gotta see that error.
Outside of a group it works here but not in a group.

Best,
P

[Radu]

Hi,

Ok, reply marked as private.

Just look at the video: https://drive.google.com/file/d/0Bxo5b6iHWRMwaUNvV0ozWFJmVm8/view

There is no error and I’m able to post.

Just let me know the exact steps to reproduce that, but make sure to not be caused by some browser extension or by some cache, try from a new browser/computer

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Hi,
Sorry but again you posted a video of my members area in public. Please change to private.
Thanks!
I’ll come back soon for the actual problem.
P

[Radu]

Hi,

Marked as private,

Let me know

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Piroo]

Ok Radu,
You actually took another route which does not show the problem.
Please go exactly like this: > In topmenu click “Prikbord” > then you see “Wat is er nieuw, TEST?” and there you put your text > then (important!) underneath select “Muzikanten” > then click “plaats update”
Now you should see a red error message like this: https://www.spiritoo.com/screenshot1.jpg
We all see that, except Laura.
Do you?
It should work on less than the newest OS, right?
Thanks.

[Radu]

Hi,

I was able to generate that error

Just let me know if you de-activate child theme and check if it works.

Just let me know if you de-activate child theme + all plugins except BuddyPress and check if it works.

If you encounter the same, try to use twenty seventeen theme and check again if it happens the same.

We need to check if that issue it’s caused by some plugin or child theme modifications.

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Ticket solution

[Piroo]

Solved!

After doing all the tests as you wrote, I got the same error until I used the Twenty Seventeen theme.

But … then I found that I did not have the latest BP version — this was postponed by me because some time ago Sweetdate was not mentioned as compatible with that BP version at that time on the Envato product page.

So myself to blame.
Sorry and thanks for the outstanding support!

[Radu]

Hi,

Great if you have solved

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

[Author]

Posts