Webcam not works

[leonid]

Hello

Check on default template (just install new WP + BuddyPress)

1) open /members/**/profile/change-avatar/

2) Click “Take Photo”

3) See self from webcam

4) Click “Capture”

5) All is OK

Now activate sweetdate-theme

1) open /members/**/profile/change-avatar/

2) Click “Take Photo”

3) See self from webcam

4) Click “Capture”

5) Have error: “Video error. Please upload a photo instead.”

 

 

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

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Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

If you switch to a default wordpress theme you encounter samme issue ?

Cheers
R.

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What support service includes ? What not ?

[leonid]

Yes, but before I just install new wordpress and add BuddyPress Plugin all works with webcam, after install and activate Sweetdate – broken, return back and not works (but before install sweetdata was all is OK). also now have this issue also if disable all plugins except BuddyPress.

[Radu]

Hi,

This is very odd, the sweet date theme doesn’t modify the USB peripherals that are connected to your computer, maybe problem it’s between an active plugin and webcam… try to de-activate all plugins for testing purposes

Cheers
R.

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What support service includes ? What not ?

[leonid]

“also now have this issue also if disable all plugins except BuddyPress.”

[Radu]

If it not works without sweetdate theme It means that has nothing to do with the sweetdate theme

Cheers
R.

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What support service includes ? What not ?

[leonid]

It broke only after install sweetdate, before it works without issue.

[Radu]

Hi,

I’ve tried to reproduce this I cannot provide a video file in that you will show me the steps to reproduce this.

Cheers
R.

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What support service includes ? What not ?

[Author]

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