When clicking to the activation link it requires activation key

[Revo80]

Hi dear,

When a new user registers, he goes to his e-mail address and clicks the link to activate as you know.

However, when he clicks the link a page appears and wants an activation key(i discovered it is the key which is written on the browser).

There was not any problem like this before. It could be activated just by clicking to the link.

What could be the problem?

 

[Kieran_SQ]

Hi,

Please try the following:

– Go to WP Admin > Emails
– Search for ‘Activate’ (or the equivalent translated word in your language)
– Open the BuddyPress activation email titled
[{{{site.name}}}] Activate {{{user-site.url}}}
– In the main body of the email, before the link, add the below
{{key}}

Save, clear your caches and try the registration process again.

Thanks,

Kieran

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[Revo80]

This reply has been set as private.

[Kieran_SQ]

Hi,

We have released a compatibility update for SweetDate (3.2.4) which includes a fix for this issue. You’re currently running an older version of SweetDate (3.2.1) – to fix the issue you will need to update the theme.

Go to WP Admin > Theme Options > Miscellaneous and update the ThemeForest Username and API Key fields with your data. Once you have saved the correct details you will be able to install the update directly from WP Admin > Dashboard > Updates just like any plugin or theme.

If you haven’t generated and API key for ThemeForest before you can follow this article https://archived.seventhqueen.com/general/article/how-to-get-themeforest-api-key

Once you have updated the theme clear your website cache, CDN and front-end cache to see the changes.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Revo80]

well done!
thank you, i could update 🙂

[Kieran_SQ]

Hi,

Did the update fix your issue?

On a side note I noticed whilst I was logged in that you have three caching plugins installed. Having more than one caching solution activated could hinder performance and lead to errors. You may wish to consider disabling one or more of these plugin.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[Revo80]

Yes, i have fixed the issue.

I deleted 2 of 3 caching plugin.
I left only W3 total cache.

[Kieran_SQ]

Hi,

Glad to hear it’s working now 🙂 Feel free to open a new ticket any time and we’ll be happy to assist.

All the best,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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