White screen when trying to edit user profiles

[mycolombianwife]

When I try to edit the user profiles ( inlcuding my own ) I get a white screen.

[Kieran_SQ]

Hi,

This may or may not be related to theme. Can you please try the following tests, checking the edit user screen for each test to see if the issue is still present, and let me know the outcome.

– Disable all website / host caching (keep disabled for remaining tests)
– Ensure SweetDate and bundled plugins are all up to date
– Disable all plugins except for BuddyPress and Elementor
– Install the default WordPress theme, Twenty Seventeen, go to WP Admin > Themes and switch to this theme. Does the error continue?

If there error persists then please share the WordPress/PHP error log for your site here in a .txt file. If you do not know how to get this or where to find this then please contact your host directly and ask them to send it to you.

Thanks,

Kieran

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Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[mycolombianwife]

Hello,
I did all that.
I even switched to twenty seventeen theme, and the error still occured !

Also, I noticed there suddenly there are spam popups on this site.
(casino publicity and such )

I downloaded this plugin:
Error Log Viewer by BestWebSoft

2018-9-11 02:54:40 – filter:popmake_get_the_popup_data_attr is deprecated since version 1.7.0! Use filter:pum_popup_data_attr instead.
2018-9-12 16:01:31 – filter:popmake_get_the_popup_data_attr is deprecated since version 1.7.0! Use filter:pum_popup_data_attr instead.
2018-9-02 07:55:08 – filter:popmake_get_the_popup_data_attr is deprecated since version 1.7.0! Use filter:pum_popup_data_attr instead.
2018-9-13 20:22:05 – filter:popmake_get_the_popup_data_attr is deprecated since version 1.7.0! Use filter:pum_popup_data_attr instead.2018-8-31 19:28:52 – filter:popmake_get_the_popup_data_attr is deprecated since version 1.7.0! Use filter:pum_popup_data_attr instead.

[Kieran_SQ]

Hi,

The errors you have shown are related to a popup plugin, probably Popup Maker, if the issue persists with this plugin disabled then it is not related to that plugin. The error stated is also a deprecation notice and can be safely ignored.

If you still have the issue when not running SweetDate then the error is not related to theme, the same is true for plugins. Therefore this is likely one of two issues

– There is any issue with your host and you should contact them
– Your site is infected with some kind of malware

In both instances you will need to contact your host directly to address these issues as they’re not related to or caused by the theme.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[mycolombianwife]

ok I see, I hired someone to fix that.

What I noticed, since the problem with the “black screen” when editing a user profile started,
the advanaced search does not funcion.

https://www.mycolombianwife.com/advanced-search/

Make a search, the profile appear but when you want to proceed to the 2nd page the search is lost.

This is one when I use the advanced search funcion.

When you click at womens profile I have this predefined search link:

https://www.mycolombianwife.com/members/?upage=2&field_6_label=I%C2%B4m+a&field_6=Man&field_299_label=Looking+for+a+&field_299=woman&field_17_contains=Bogota&field_2_label=Age+&field_2_age_range_min=18&field_2_age_range_max=99&field_1_contains&user_login_label=username&user_login&field_any_contains&bp_profile_search=14057

The predefined search is not lost when I proceed to the next pages.
It only occurs when used advanced search

[Kieran_SQ]

Hi,

I don’t understand, is this related to the original question or a separate issue?

If it is related, then try disabling BP Profile Search, if the issue persists when the plugin is disabled then the blank screen issue is not coming from there.

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[mycolombianwife]

yes, I noticed an other issue:
When you click at “show interest” in order to make a friend request I also get a “white screen”
Click here to test it:
https://www.mycolombianwife.com/members/sandra-moreno/

I had someone working on this, I will let you know when this have been resolved.

[Kieran_SQ]

Hi,

Can you send login credentials for your site so I can check some settings.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[mycolombianwife]

This reply has been set as private.

[Kieran_SQ]

Hi,

The details you’ve sent do not work for me, when I access your site with those details I receive the below error

ERROR: The username or password you entered is incorrect. Lost your password?

Please update this ticket, in a private reply, with updated credentials.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

[mycolombianwife]

ok, editing profile works now. Also sending privat messages.

I was actually malware.

For the advertisments popups the hacker added codes for the advertisments.

See the screenshots attached.

My question is what can I do to avoid this ?

Attachments:

You must be logged in to view attached files.

[Kieran_SQ]

Hi,

There is no one silver bullet for security. You’ll need to ensure your host has appropriate security measures in place for your account and that your account is always isolated from others.

Be wary of the plugins you use – check when they were last updated, if there are any known vulnerabilities etc.

Keep using WordFence and ensure it is setup correctly. Reset the password for all admins regularly.

There are a ton of things to consider and you’ll find thousands of posts on hardening WordPress and understanding your security posture.

If you needed detailed advice you would need to hire a security consultant to address all your concerns.

Thanks,

Kieran

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Custom development requests can be sent to dev@seventhqueen.com, one of the development team will be happy to discuss your needs.

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