Woocommerce issue

[jmbolanos]

Hi, I have recently started to experience an issue when orders in Woocommerce are set from on-hold to completed. When the complete icon is clicked, the order processes but the browser screen goes blank and does not return to wordpress admin. I have disabled all plugins except woocommerce and run through the issue with woocommerce support. They had the same issue. When we change the theme the problem goes away and orders complete correctly and the browser page is refreshed and goes back to the orders page. Woocommerce believe it is something within the theme’s woo commerce files.

John

[Laura]

Hello, what version of WC are you using?
Also please try these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

<pre class=””>define( ‘WP_DEBUG’, true );

•   After this line add this:

<pre class=””>define( ‘WP_DEBUG_LOG’, true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[jmbolanos]

Hi there

Attached is the debug log as requested (I needed to copy into Word file as .log extension not permitted as an attachment).

John

Attachments:

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[jmbolanos]

Wordpress version 4.9
Woocommerce version 3.2.5
Kleo version 4.3.1

[Laura]

Hello, did you deactivate other plugins to check its not a plugin conflict?
Please share access so i can login
I could not find the source at the log.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[jmbolanos]

Hi,

I worked with WooCommerce on this issue. We deactivated every plugin except WooCommerce and the problem still happened. We then activated a different theme and setting the it worked when changing an order to ‘completed’. Changing back to Kleo presented the problem again.

John

[Laura]

Hello, will assign the ticket to a higher support level who can help and advise you in your query.
Thanks! ?

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

Laura Solanes - Graphic Designer and Web Designer

Please be patient as I try to answer each topic as fast as i can.

If you like the theme or the support you've received please consider leaving us a review on Themeforest!

Always happy to help you 🙂

[Radu]

Hi,

I should do something special to reproduce that ??

I was able to order without any issue

Cheers
R.

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[jmbolanos]

Hi

It is not the front end ordering system – all that works fine. Orders also how in the backend. However, when in the admin panel and an order is changed from on-hold to complete, the browser process the instruction but stays blank and does not return to the orders page. This is the URL where it hangs:

http://www.jmbeducation.com/wp-admin/admin-ajax.php?action=woocommerce_mark_order_status&status=completed&order_id=18575&_wpnonce=d03f5f118a

John

[Radu]

Hi,

Tried to reproduce to change status of a order to completed but i cannot see that white-page, it works to change statuses for me, can you check that having enabled KLEO parent theme not child one.

If you still encounter the issue even you are using kleo parent theme please record the screen for me to can see exact the steps how can i reproduce that.

Also just enable wp debug and reproduce that and after you see the whitepage you will have to check the debug.log file in wp-content/debug.log.

Please follow these steps to enable wp debug:

•  Connect to your server by FTP
• Look in root directory of your WordPress install and open wp-config.php
• Search for define( ‘WP_DEBUG’, false ); and change FALSE value to TRUE

COPY CODE

define( 'WP_DEBUG', true );

•   After this line add this:

COPY CODE

define( 'WP_DEBUG_LOG', true );

WP_DEBUG_LOG is a companion to WP_DEBUG that causes all errors to also be saved to a debug.log log file inside the /wp-content/ directory. This is useful if you want to review all notices later or need to view notices generated off-screen (e.g. during an AJAX request or wp-cron run).

Repeat the described actions and then check the debug.log file and let me know what error appears.

If this is useless please try to deactivate additional plugins except Visual Composer, K-elements, BuddyPress, Paid memberships pro and revolution slider.

After you have disabled the plugins try to see if the error persists.

Cheers
R

Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

What support service includes ? What not ?

[Author]

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