This topic has 5 replies, 2 voices, and was last updated 9 years by sharmstr.

  • Author
  • #51432
     Giantari
    Participant

    Hello,

    Love the theme but having issues using the Visual Composer whilst Woocommerce is activated.

    Visual Composer was not loading when I attempted to edit a section so I have deactivated all plugins and tried them one by one. When Woocommerce is activated, VC does not work. Any help would be greatly received.

    Thanks

    #51693
     sharmstr
    Moderator

    Works fine on all of my sites. However, I always had issues when my sites were on slow servers. Instead of using the fontend editor (I’m assuming that’s what you’re using), try the backend editor.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #51831
     Giantari
    Participant

    It is the same using front or back end. It is only when Woocommerce is activated that I have the issue, server speed doesn’t seem to be the problem. I can have all plugins /activated or deactivated but as soon as I activate Woocommerce, VC won’t work.

    #51835
     sharmstr
    Moderator

    Please copy and paste your server information from theme options > system info into a private reply

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

    #51913
     Giantari
    Participant
    This reply has been set as private.
    #51923
     sharmstr
    Moderator

    You’re running an old version of VC. Update it: https://archived.seventhqueen.com/forums/topic/steps-to-update-kleo-theme

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    This support site is not about custom work. If you need custom development please contact cornel@seventhqueen.com

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