This topic has 6 replies, 3 voices, and was last updated 8 years by Radu.

  • Author
  • #170672
     Imzaia World
    Participant

    Hi again,

    I’m sorry to keep bothering you with my tickets lol but I have one more issue I came across.

    On this page, for example, of the website I am currently building:

    https://ascendosphere.wpengine.com/imzaia-library/pathways-potentials/from-void-to-abundance

    …there seems to be a glitch whenever I want to make the YouTube video go fullscreen when the video is already playing. The theme seems to be be blocking the video from doing so successfully.

    Have you had this issue before?

    Do you know how it can be fixed?

    Thank you.

    Warm regards

    Yin

    #170763
     Laura
    Moderator

    Hello, can you share access? it requests me username and password to view it

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #170765
     Imzaia World
    Participant

    Sure, no problem.

    To log in, use “ascendosphere” and password “144love” to get to the site.

    For the wordpress dashboard, it’s “ascendosphere@gmail.com” and password “ascension144love!”.

    Hope that helps!

    #170839
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #171085
     Radu
    Moderator

    Hi,

    I cannot login to wp-admin using the provided credentials

    Let me know the correct one but meanwhile just check if you will move the embed code outside the tabs and let me know if the same issue it’s occurred

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #171086
     Imzaia World
    Participant

    Hi again,

    thanks for responding.

    I think you’re trying to log in to the wrong site, based on the screenshot you share.

    My site is: ascendosphere.wpengine.com

    It’s currently in maintenance mode, so to see the front-end, you need:
    login: ascendosphere
    password: 144love

    To log in to the admin section, you need:
    login: ascendosphere@gmail.com
    password: ascension144love! (the exclamation mark is part of the password)

    Hope this helps.

    Warm regards
    Yin

    #171289
     Radu
    Moderator

    Hi,

    I’ve found!!!

    That it’s caused by the animation

    Just set disable on animations for the video.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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