This topic has 6 replies, 3 voices, and was last updated 7 years by Radu.

  • Author
  • #170672
     Imzaia World
    Participant

    Hi again,

    I’m sorry to keep bothering you with my tickets lol but I have one more issue I came across.

    On this page, for example, of the website I am currently building:

    https://ascendosphere.wpengine.com/imzaia-library/pathways-potentials/from-void-to-abundance

    …there seems to be a glitch whenever I want to make the YouTube video go fullscreen when the video is already playing. The theme seems to be be blocking the video from doing so successfully.

    Have you had this issue before?

    Do you know how it can be fixed?

    Thank you.

    Warm regards

    Yin

    #170763
     Laura
    Moderator

    Hello, can you share access? it requests me username and password to view it

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #170765
     Imzaia World
    Participant
    This reply has been set as private.
    #170839
     Laura
    Moderator

    Hello, will assign the ticket to a higher support level who can help and advise you in your query.
    Thanks! ?

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution

    Laura Solanes - Graphic Designer and Web Designer

    Please be patient as I try to answer each topic as fast as i can.

    If you like the theme or the support you've received please consider leaving us a review on Themeforest!

    Always happy to help you 🙂

    #171085
     Radu
    Moderator

    Hi,

    I cannot login to wp-admin using the provided credentials

    Let me know the correct one but meanwhile just check if you will move the embed code outside the tabs and let me know if the same issue it’s occurred

    Cheers
    R

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
    #171086
     Imzaia World
    Participant
    This reply has been set as private.
    #171289
     Radu
    Moderator

    Hi,

    I’ve found!!!

    That it’s caused by the animation

    Just set disable on animations for the video.

    Cheers
    R.

    Hi there!!! Help others from the community and mark any reply as solution if it solved your question. Mark as a solution
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