jackiepeters

[jackiepeters]

The whole thing was all solved by increasing my memory limit using .user.ini on GoDaddy.

[jackiepeters]

I’ve tracked some of error 3 down to the iconpicker.php file. I enabled debugging and got this message:

[26-Jun-2016 05:34:31 UTC] PHP Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 72 bytes) in /home/sunrise16/public_html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 678

So I deleted all of the code from that file and then the Visual Composer elements loaded. Now however the posts grid doesn’t display, it just shows the “loading dots” forever.

I’m also seeing a 501 error on ajax-admin.php in the debugger when I’m getting the Ajax error in Rev Slider but I’m not sure how to fix? Tried reinstalling revslider plugin, didn’t work.

[jackiepeters]

Hi, I’m now seeing a third and fourth issue… :/

3. When I add VC items like posts grid or embeded video it just sits on the loading screen forever without giving me the options screen. For instance, I click to add a posts grid. Then I just see the attached and it never resolves. If I click save and close the posts grid will appear but I am unable to edit the settings for it.

4. I am unable to drag and drop re-order the custom profile fields.

We are trying to move quickly to get this site up and bought your theme based on the excellent reviews, thinking that it would be very smooth to setup. Please let me know what we can do to remedy these three issues as quickly as possible.

Very much appreciate your speedy response.

Best,
Jackie

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